Usually we tend to write reviews when we have a negative experience with a casino or a business. I am impressed with Pure casino. I am relatively new to online gambling and I don't yet know all the ins and outs of withdrawals, deposits, etc. I requested a withdrawal from winnings on a free chip, but hadn't met the specific t&c. The casino gave me the money anyway. Needless to say, their understanding and generosity have made me a loyal player. Thank you Pure casino. Outstanding customer care!!!