sirlenybritto2's reviews

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2 years agoOriginalTranslation
Note 0 would be ideal!
I made a deposit using the code SECONDGREEN where the terms are in the attachment sent. The code would entitle me to a 75% bonus + 65 free spins "WAGER FREE". The problems already start there, due to the fact that you cannot withdraw the bonus, which makes no sense and configures false advertising. I was pleasantly surprised when I made the withdrawal, the bonus was simply withdrawn from my balance. I didn't complain, I continued to play anyway, but now without the bonus balance. As soon as I reached R$1,400.00 I checked the account to try to withdraw again, when to my surprise the attendant claimed that I could only withdraw 620.00 claiming that the bonus terms limited my withdrawal to 5x the bonus amount. Like this? I contacted the chat several times, but they wouldn't listen to me, they would only fear that the terms of the bonus were the same and that nothing could be done. I went to read the terms again, I saw that the terms of the free spins also gave me the right to Acará up to 5x the amount won with them. I HAVE PRINTS!!! I spoke with the chat again, the justification they gave me was that they didn't usually include free spins in that calculation, but in the rules it was very clear that I could withdraw 5x the amount won with free spins. Finally, they decided on their own without my consent to credit 92.50 to my account. After that it was just downhill, I tried contacting them via WhatsApp, email and they didn't answer me, they simply blocked me on both. I was surprised by a change WITHOUT PRIOR NOTICE to the bonus terms on the site, they changed the terms, CHANGED THE TERMS!!! In the hard face!!! I have proof that this site is unreliable, has no credibility.
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  • Misleading advertising.
  • Change the terms in your favor when you see fit and without notice.
  • Poor quality service
  • They block the chat if you insist on complaining even though you are right.
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