thaladriel's reviews

Casino Guru

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1 month agoOriginalTranslation
I like the offers, the selection of games and also the fast and friendly support.

However, I have been waiting for my (relatively small) payout for 10 days.
I ask in the chat every day and always get the same standardized answers. Why does it take so long? I pay to a wallet, but the payout is still being processed!?

Apparently I'm not the only one who has such problems.

So far I can't really recommend it because of the long payout process. It's a shame because I really like the site and the offers.

Update follows.


Update: After 12 days the payment arrived.
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  • Support
  • Slot selection
  • Bonus offers
  • Payout times are definitely too long. I made two withdrawals, each took 12 days (including the weekend). In my opinion, that's much too long. It's a shame because otherwise I really like the casino and the promotions.
Automatic translation:
6 months agoOriginalTranslation
I have never experienced anything like it:
I verified around 11:30 p.m. and made my first withdrawal around 11:35 p.m. At 1:07 a.m., about 1 hour later, my account was verified and my withdrawal was confirmed.

No long back and forth, no questions, no hidden terms and conditions. I can recommend the casino 100%!

Update: Unfortunately I have to deduct two stars from the rating...Why? The payment was completed and carried out super quickly and the verification was also done straight away... however, the payment is still not in my account after 5 working days.

Lt. It's up to the bank at the casino...I'm excited
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  • Payout within 1 hour
  • Verification within 1 hour
  • Normal bonus terms and conditions
  • Good bonuses
  • Lots of slots
  • Payment confirmed but still not there after 5 working days. It's supposedly due to the payment service provider, but that can't be the case.
Automatic translation:
1 year agoOriginalTranslation
Rather poor so far.

Signed up and verified on Tuesday. All documents uploaded. Lt. According to the support in the chat, this procedure takes 1-2 working days, which I think would be completely ok.

Today, Thursday, my verification is still not through. I reached out to chat this morning. They informed me that it should be over during the day. This evening I sent a separate email to the support email address. Within minutes (about 5 minutes!) I got a response that I had to wait one to FIVE business days for verification. I wouldn't claim that it's because of the payment I made ;)...

The slot selection is great, the site works perfectly, the support is fast and friendly, the payout time and verification are a disaster!
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  • slot selection
  • Live Chat / Support
  • Duration of verification
  • Payout Duration
  • The more you pay out the longer you wait
Automatic translation:
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