Dear player,

Thank you for pointing out this situation and really sorry you had to face such issues. As I can see, your complaint was decided and you successfully got your money, happy to know that!

From our side, we are making sure that your withdrawal is approved by us within 1 to 24 hours, usually even faster.

Indeed, skrill has no processing time. But in exceptional cases, it can be the delay due to technical difficulties on the payment provider side, which happened with your situation. We approved your withdrawal and just waited for it to be processed on their side.

I really hope we could turn your negative experience into the positive one in the future with the fast withdrawal time.

Best regards
Your Zoome team