donnyduck888's reviews

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4 months agoOriginalTranslation
I honestly wonder who wrote all the positive reviews here, probably CasinoGuru employees or the casino itself.

To say that there is an RTP of 0 here would be a complete exaggeration.
I tend to prefer an RTP of -100 here.
This always occurs when you win 2€.
Then it always lasts the rest of the evening.

The support describes itself as flexible, but let's be honest. You can hardly expect flexibility from casino support.
The only thing they are really flexible about is the wagering requirements for the ridiculous bonus offers they put out.
50€ free - but you have to implement it 45 times. For all of you who slept through maths class, that's 2250€ that you have to implement before you get anything from the bonus.
So a probability of 0.000001%
The support team even describes this as generous.
What's going on here is pathetic. I can only advise against losing your money here.

Finally, I would like to add that I asked support to block my account for 30 days and only reopen it after that period.
I did this here in the casino as well as in 2 other casinos on the same day.

On Friday I begged all 3 casinos to reactivate my account.
Two casinos told me that I had set a time limit of 30 days and that they would not open it before then.

Only DELORO Casino has reopened the account.
She has never heard of player self-protection.

They don't open the chat, which you can use to write to them and beg, just like that.
Only after 2 days of constantly sending insults was the chat removed and is now no longer clickable.

@DelOroCasino

You can save yourself the pointless nonsense you want to answer here.
It's either a pack of lies, fraud or rip-offs, or all three things together. But no one will believe what is written here.
So save yourself the text and invest your time in something meaningful.
For example, in firing incompetent employees.
Read moreRead less
  • Hard to say, I didn't find anything
  • Just everything
Automatic translation:
DelOro Casino
4 months ago
Dear DonnyDuck888,

Thank you for taking your time in writing this review.

You have been able to successfully withdraw a total of $11426 from this casino and you did not deposit much more than this.

Speaking about our bonuses, we have never given you a single bonus with a wager requirement in this casino. Every bonus we give you has 0x wager requirement.

Calculating cashback and bonuses that we have given to you.

Non wager bonuses + non wager cashback straight to balance: $720

This is 24% money back with non wager bonuses and cashback.

We offer you instant withdrawals, 24/7 live support, incredible rewards system, and most importantly SAFETY.

The reason that we have great reviews is due to our commitment to our players and our players feeling safe depositing in this casino.

You are always welcomed back into this community and if you would like to see these stats please reach out to us and we can share this with you in an email.

Kind regards,
Del Oro Casino Team
6 months agoOriginalTranslation
Once again found a casino whose practices are not far from fraud.
One positive thing to mention here, however, is the verification, which can be completed within 3 minutes using the app.
That’s enough of the positive events.
As in any casino, deposits are very quick. You've already gambled away your house and home, but beware of anyone who wants to withdraw anything.
It's not enough that you've already gambled away your life and now you might want to save the last €3 you need for a meal and therefore have to cash it out, but you haven't taken the casino into account. According to their terms and conditions, which like in any dubious casino are associated with fraud, the money you deposit must be wagered three times before it can be paid out. According to the terms and conditions, of course, this is to prevent money laundering. I'm still lying on my back like a cockchafer from laughing so much that I can't get up.
Read moreRead less
  • verification
  • rtp
  • Conditions
  • customer support
  • payouts
Automatic translation:
9 months agoOriginalTranslation
You could also give away customer support. There is no question that is answered here correctly or without standard text. The standard texts are so general that you can imagine everything.

I found out here on CasinoGuru that there is a weekly withdrawal limit, but not from Caino itself. Even the support had no plan for it.
You can win and verification is completed quickly. But every withdrawal takes at least 24 hours. Which for me personally takes far too long. I'm definitely used to other casinos that do this within 1 - 60 minutes.

Stay away from bonus offers. I can't understand why there are people who take advantage of these bonus offers anyway, but just don't wager 40x. Do some math yourself. They don't give away any money to you. It's simply not possible...
Not all Wager Free is the same here either. Remember my words...

As in every dubious casino, KYC is only requested when making a withdrawal request. However, you can gamble away your house in advance. But woe betide you if you only want to withdraw €50. Then the fun really begins.

Even though I couldn't find anything about it here on CasinoGuru, this casino seems to me to be a 100% copy of VegazCasino.
Read moreRead less
  • Winning is possible
  • Payouts are made
  • RTP is bottom drawer in most games
  • Manipulation cannot be ruled out
  • Payouts take at least 24 hours regardless of the method
  • Customer support is unnecessary - a monkey would make more sense
  • A maximum of €5000 per week can be paid out
  • Stay away from the bonus and Wager Free is not Wager Free
  • As in every dubious casino, the KYC is only requested when paying out - but you can gamble away your house
Automatic translation:
9 months agoOriginalTranslation
You could also give away customer support. There is no question that is answered here correctly or without standard text. The standard texts are so general that you can imagine everything.

I found out here on CasinoGuru that there is a weekly withdrawal limit, but not from Caino itself. Even the support had no plan for it.
You can win and verification is completed quickly. But every withdrawal takes at least 24 hours. Which for me personally takes far too long. I'm definitely used to other casinos that do this within 1 - 60 minutes.

Stay away from bonus offers. I can't understand why there are people who take advantage of these bonus offers anyway, but just don't wager 40x. Do some math yourself. They don't give away any money to you. It's simply not possible...
Not all Wager Free is the same here either. Remember my words...

As in every dubious casino, KYC is only requested when making a withdrawal request. However, you can gamble away your house in advance. But woe betide you if you only want to withdraw €50. Then the fun really begins.

Even though I couldn't find anything about it here on CasinoGuru, this casino seems to me to be a 100% copy of Kryptosino Casino.

I would like to write a little update today:
01/20/2024
After a larger win, I can now say that the limits exist and are not changed, but the payouts run smoothly.
I am paid €5000 every week. Sometimes in one day, sometimes divided over the week. Payouts are also being made here even though I have frozen my account. This is very commendable, as there is no risk that I could gamble away the money again while waiting. In other casinos, withdrawal requests are canceled during the freeze period.
I also have to mention in this casino that the deposit only has to be made once, after which you can easily request a withdrawal.
I also have to say something about rakeback.
Rakeback is divided here. The following rakeback is available:
Instant rakback
Daily rakeback
Weekly rakeback
Monthly Rakeback

After the time has elapsed, the rakeback can be collected and paid out immediately. No sales conditions, which is very satisfactory to me.

However, things look different with the leader board.
Here, too, there is something to be won for the first few places on the leaderboard.
This board is also divided into:
Daily - There are free spins to be won. Well, with a stake of €0.10 it's not worth mentioning, even if you're at the top and win 500 free spins.
Weekly - There's €1000 to be won. According to support, however, these can be implemented.
Monthly - There's €1500 to be won. These must also be implemented.

However, due to my recent win, I am not yet eligible to receive these prizes as there are conditions here too.
There must be less than €5 in the account and no withdrawals may be pending.
After 2 months, the right to winnings from the leaderboard expires.
This means that if you, like me, pay out your winnings over 2 months, you won't get a leaderboard prize.
Considering that I can happily do without it because I prefer to take real money instead of the prices that I still have to implement.
Read moreRead less
  • Winning is possible
  • Payouts are made
  • Freezing the account is possible (1 day, 3 days, 1 week, 1 month, 1 year (also without support - works directly via the account)
  • RTP is bottom drawer in most games
  • Manipulation cannot be ruled out
  • Payouts take at least 24 hours regardless of the method
  • Customer support is unnecessary - a monkey would make more sense
  • A maximum of €5000 per week can be paid out
  • Stay away from the bonus and Wager Free is not Wager Free
  • As in every dubious casino, the KYC is only requested when paying out - but you can gamble away your house
Automatic translation:
10 months agoOriginalTranslation
I almost rated the casino "Good". Luckily, CasinoGuru still had some maintenance work. During this time the casino was able to show me its true self again.

Deposits and withdrawals as well as KYC work perfectly. However, the same game as always. KYC only required for withdrawals. However, since it runs via the ID Now app, I would like to praise it. So it took less than 5 minutes, after which the verification was completed.
However, I find it stressful and this is not mentioned here on CasinoGuru, even though they supposedly test the casinos that there are further restrictions. You can only request a payout twice within 24 hours. And yes, I mean commission. All others will be rejected on the grounds that "limit exceeded".
The whole thing is not limited to the day, but really down to the second. It is also not mentioned here that there is a maximum limit per year. 150000€. The casino doesn't pay out more per year. It's only stupid if you actually win a jackpot.

And as we all know, the best comes last. I am and will never be a fan of bonus offers that are tied to impossible conditions. I think the mere fact that someone is allowed to offer something like that is fraud. Since I didn't want to see all the garbage, I wrote to support and asked them to remove this nonsense. Of course, as always, support is not able to do anything about it. Who would have thought.
So I contacted support via email with the same request.

There was no answer, though. However, my account was blocked or deleted.

It's good that the payouts have all been confirmed.

Update from December 29, 2023
After I sent another email to support and thanked them for winning and paying out the money and told them what monkeys they were and blocked my account, even though I won and politely asked if they had the money didn't want to have it back, the account was released again 2 minutes later. I logged in again and checked. And indeed, all bonus offers have been removed from my account.
So it works. Why not in a friendly way, why do you have to insult people first before it can be done?
But that also showed me once again that the chat support was lying. He claimed that it wasn't possible to remove something like that.

Well, anyone who thinks that I would play here again is wrong. I closed the account again. Only this time forever.

If they had fulfilled my wishes straight away, I would have continued to gamble in the store and also left a better review.
But with such a small thing you can ruin the whole business.
I am still of the opinion that the money I have won should be deducted from the salary of the person who refused to remove the bonus offers from my account.


@Pledoo.
As I promised you, here is my nice review.
Next time do what you're told, then you'll have a chance of winning the money back.
But now it's mine and I'm sinking it into other casinos until they get in on me too.

And I can't say thank you often enough for the money I was able to quickly get from you. :-)

So stupid of you to let me go.
Read moreRead less
  • KYC runs via the ID Now app
  • Deposits and withdrawals work, but with restrictions. See report.
  • KYC only required upon withdrawal
  • Only 2 payouts within 24 hours
  • A maximum of €150,000 per year can be paid out.
  • As with almost all casinos, support is of no use
  • It's better not to win a jackpot to still get your money
  • Bonus offers the ultimate rubbish = fraud - never accept - saves heartache and worries
Automatic translation:
Pledoo Casino
4 months ago
Greetings Donnyduck888!

Unfortunately, we cannot find you in the system to fully investigate the situation. We would appreciate it if you could contact support team, indicating that you are coming from Casino Guru forum so that our complaints department can look into what happened and were able to give you a specialized answer.

On a positive note, we are pleased to hear that you were verified quickly and received your funds without delay. We strive to maintain our limits at the same level as other platforms, and we are continuously working to improve our services.

Sincerely,
Pledoo team
1 year agoOriginalTranslation
I registered on August 16, 2023

1st deposit of €400 on the same day - stupid
2nd deposit of €600 on the same day - stupid
3rd deposit of €500 on the same day - €6605 profit

If only I had left it after that. Well, so far it's been relatively balanced. Sometimes you win - sometimes you lose.
Nothing earth-shattering.
Something in - something out.
Everything is wonderful. Sometimes a little less than the deposit - Sometimes a little more.

Then sometime recently the day came:
Deposit - gone
Deposit - gone
Deposit - gone

Of the approximately 1,000 free spins purchased, only the absolute minimum is left - fortunately, the scatters also yield a profit.
The whole thing went on for over 2 weeks. Today I drew a line in the sand.
In my opinion, this has nothing to do with gambling, but rather borders on FRAUD.
I'd rather throw the money out of the car on the highway. That has the same effect, no, at least it could fly home again and I'll find it on the doorstep.


Read moreRead less
  • A - Withdrawals were always smooth and quick
  • No KYC
  • No KYC
  • As soon as you want to have your account blocked, you must contact support. He then asks why. You will then be asked to write an email stating the reasons and the duration. Not very accommodating
Automatic translation:
2 years agoOriginalTranslation
Since I only listed the most important factors a short time ago, today I'll go into more detail:

I have been registered at this online casino for almost a year now. As in any casino, you win and you lose. Here it is even relatively balanced. So no reason to complain.
I've also been able to make bigger profits here and have them paid out without any problems.
Everything runs via a cryptocurrency of my choice.

On May 27th, 2022 I played my way up to €6000 with around €275. Locked the €6000 won in my safe at Stake and continued playing with the remaining €300 I still had.
It went up and down for the next 2 days. So I had no reason to grab the 6000€ in the safe. Then suddenly on May 29th, 2022 I had another good draw that brought me another €2000.
All right, I thought to myself. This can only be a good day.
So I tested a few new games that didn't do badly either and always brought in something. Until I suddenly got kicked out of my account.
From my account that requires 2-factor authentication.
Contacted support directly. It was only possible to celebrate until an answer came, and when the answer came, they didn't even try to help me.
Apparently he wasn't interested at all.
I explained that I couldn't log in anymore, but he continued to celebrate calmly and didn't even address my problem.
The only thing I got were a few smileys and an email address to contact. The only thing that happened after that is that the chat support deactivated the account. Which, as it turned out later, only prevented the deposit into the account, but not the payouts.
When I was able to log in again, of course there was nothing left of my money. Debited to an unknown BTC address.
The money from the safe, where you also need a 2FA every time to pay something out, was gone.

Then I contacted the email address.
They wanted thousands of pieces of data from me so that I could get ID and the account could be activated again.
Of course, since I had hope for my money, I told them everything they wanted to know.
The account was then activated again.

When I asked what was going on with the money, I was not answered. Only after they had all the data were they told me that the money was gone and there was nothing more they could do.

However, 2 weeks later after I had made a few more deposits, the account was closed again. When I asked why, I was only told: that the account is now permanently blocked and that I had commissioned it.
When I asked when I did this, I was answered with the same answer.

Then everything just went in circles, whereupon I filed a complaint here in the forum.
Thanks for nothing…


Last comment:
Pure rip off.
First, a stranger can log into my account and steal 8000€ despite 2FA and me, because no security precautions were taken for BTC and as a reward, my entire account is blocked 2 weeks later.


In addition, Stake is now trying to forcefully remove my bad reviews about their store on Trustpilot. So far they haven't had any success...

I find this behavior to be a mess... The main thing is that nobody finds out the truth...
Read moreRead less
  • From time to time you can also win
  • Customer support is a joke
  • Games are rigged
  • KYC not available or necessary
  • Bonus money for the VIP levels bottom drawer
  • Rakeback keeps getting cut
  • The Weekly Draw a bad joke
  • Customer support available in English only
  • Contact with the general manager a tragedy
  • BTC address does not need to be verified
  • Stake and CasinoGuru are in cahoots
Automatic translation:
2 years agoOriginalTranslation
Runs, downhill and backwards

Made the first deposit yesterday (€200) and expired without any free spins (stakes €0.50 - €1.00), well, what can you say about that?
There wasn't a shred of hope here, not even for a small win. Just go away. I've definitely seen better.
Read moreRead less
  • Will be found out
  • So far, the term "everything" would suffice
Automatic translation:
Trustpilot_flash_alt
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