2 years agoOriginalTranslation
I've been playing for some time, I got good daily and deposit bonuses, there are several slots with good prizes. But I gave it 4 stars because I've been trying to withdraw for 3 days, I've already sent the documentation for verification, and they don't release my withdrawal or they check the account, they just cancel the withdrawal and say it's because I didn't send the documents. I tried to contact them through chat, they only speak English, and they don't guide me in anything, because I only speak Portuguese. Tried contacting support and so far no response. If BitStarz casino pays attention and releases my withdrawal, I'll come back and give it 5 stars ok. Hi guys, as promised I came back to give 5 stars, I received my withdrawal straight after the documents were verified. Now let's head towards the grand prizes. Thank you
- Good games, and daily bonuses
Automatic translation:
BitStarz Casino
2 years ago
Hi Cris!
Thank you for reviewing us :)
We do have support in Portuguese, but it's not 24/7, but you can always send us an email and we'll reply in Portuguese as soon as we can :)
If a document is declined, we also provide a reason as to why. So be sure to check your email where we give that explanation and follow the instructions when you upload a replacement document :)
As soon as we get what we need, I can assure you we'll process your withdrawal with lightning speed.
Olle
Thank you for reviewing us :)
We do have support in Portuguese, but it's not 24/7, but you can always send us an email and we'll reply in Portuguese as soon as we can :)
If a document is declined, we also provide a reason as to why. So be sure to check your email where we give that explanation and follow the instructions when you upload a replacement document :)
As soon as we get what we need, I can assure you we'll process your withdrawal with lightning speed.
Olle
