lastrega's reviews

Casino Guru

We want players to understand gambling.

1 year agoOriginalTranslation
Account opened approximately mid-February. Never received any bonus (demonstrable from the list of movements which is zero), I contact support to understand the reason. I was told that not only did I receive it, but I also played it! Since I am in full possession of my mental faculties, not suffering from Alzheimer's or similar, I took note of the mocking promo and contacted support to ask for my vincitu account to be closed. After 13 (THIRTEEN!) emails in which I am asked to write statements on a sheet of paper, personal data, user, etc., reason for the closure, then in the eighth email I am told that I have to do all this again on an A4 sheet, insisting on the reason for the closure request (to the limit of incitement to play), in short I receive the confirmation email from vincitu that my account has been closed. Instead...my account is still active. From complaint!

Update: My account is still active, I played a poker freeroll a few minutes ago...
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Automatic translation:
1 year agoOriginalTranslation
The structure of the site is not very intuitive, certain fundamental options are missing on the menu (for example the deposit or withdrawal report), promotions cannot be activated, even promotional codes received but impossible to activate. Operator assistance from 9am to 11pm but there is no operator available, the bot recommends sending emails to which no one ever responds for days.
  • Practically non-existent assistance
  • Bonuses never activated
  • Little transparency of transactions
Automatic translation:
1 year agoOriginalTranslation
Misleading promos, bonuses never credited, no confirmation emails from them
  • Lazy and rude customer service
Automatic translation:
Trustpilot_flash_alt
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