Novibet Casino IT Review

The player from Finland had a problem with withdrawing money from Novibet. After successful KYC verification, he had been asked to provide several additional documents, including re-submissions in PDF format and proof of his previously verified phone number. Novibet had approved his withdrawal requests. He confirmed that the withdrawal had been processed successfully and that he had received his money. The complaint was then marked as resolved.

The player from Ireland had experienced difficulties in verifying his home address, which had prevented him from withdrawing his winnings from the online casino. Despite having submitted three different documents as proof, none had been accepted. However, the issue was eventually resolved, and the player had been able to access his winnings. Consequently, we had marked this complaint as 'resolved' in our system.

The player from Brazil, who had made several successful withdrawals in the past, suddenly had her requests denied. Despite having an account that was verified, the casino deactivated her access citing alleged attempts at entering an incorrect password. Even after she provided the requested document (a picture with ID), her account continued to be blocked and she received no feedback or updates. Our complaints team had tried to mediate the situation by reaching out to the casino, but the casino did not respond. Consequently, the issue remained unresolved, and the player was advised to reach out to the eCOGRA and the Malta Gaming Authority for further assistance.

The player from Greece had his account with Novibet temporarily deactivated during the ID verification process. Despite his attempts to communicate with customer service, he was not provided with a clear reason for the account deactivation or a timeline for the completion of the review. The player, whose main activity was sports betting, was in the middle of submitting the requested verification documents when the account got locked. We clarified that our forum mainly dealt with online casino-related complaints and offered to suggest websites that could help with his sports betting issues. Unfortunately, we were unable to provide further assistance in this case and had to dismiss the complaint.

The player from Mexico, along with his brother, had their accounts closed by Novibet, with his account having held 15,000 MXN. The player had asked for a solution to retrieve his funds, even if his account remained closed. The player had admitted to using the same device for both accounts, which was against the casino rules. We had advised him to contact the casino's licensing authorities to try and retrieve his balance. However, due to a lack of response from the player, we couldn't investigate further and had to reject the complaint.

The player from Chile had experienced difficulties withdrawing her winnings from her online casino account. Despite her documents having been approved, her withdrawal requests had been consistently rejected and the casino had failed to provide an explanation. The casino had also abruptly ended chat conversations, leaving her issues unresolved. The Complaints Team had tried to mediate the situation by inviting a representative from the casino to join the conversation, but received no response. Consequently, the complaint was closed as 'unresolved', negatively affecting the casino's rating. The player had been advised to contact the Malta Gaming Authority for further assistance.

The player from Chile had been unable to withdraw their winnings for over a month. The issue seemed to be a technical one with the online casino's withdrawal system. The player had attempted to contact the casino multiple times, but the problem remained unresolved. Despite our attempts to assist, the player decided to close their account and wager their remaining balance. As such, we were unable to further mediate in this situation.

The player from Mexico had made two significant withdrawals on December 6, 2023, which had not been processed within the typical 30-minute timeframe. The player had cancelled these withdrawals and initiated new ones in an attempt to rectify the delay, but they remained in the same status. After verifying his phone number and providing a selfie with his ID, the player had received his withdrawal. Despite the initial delay, the issue had been resolved and the player had received his winnings. We had closed the complaint as 'resolved' in our system.

The player from Quebec had faced an unexplained account deactivation. Despite three weeks of waiting for an investigation, he had received no updates and his emails were being ignored. The player had an account with the casino for one to two months before it was deactivated. He had used the site solely for sports betting and did not use any bonuses. We explained to the player that our forum dealt with complaints regarding online casinos only and we lacked the insight to handle issues related to sports betting. The player was offered a list of websites that might have been able to help him. However, the player did not respond to our messages and we rejected the complaint.

The player from Brazil had had a pending withdrawal of R$550 from both casino play and sports betting, which the casino had not processed for over a week. Despite our advice to wait for at least 14 days after the withdrawal request, the player's account had been deactivated and the casino had failed to provide updates. We had extended the timer for the player's response twice, however, the casino had not cooperated. Due to the lack of response from the casino, we had been unable to investigate further and had to mark the complaint as 'unresolved'. We had advised the player to contact eCogra and the Malta Gaming Authority for further assistance.