The player's unable to withdraw his winnings as he needs to deposit prior to it. The complaint was closed as the player stopped responding.
PrimaPlay Casino - The player's unable to withdraw his winnings.
Amount: $65
PrimaPlay Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I am making this complaint because in the description here on the guru site it says that you get a no deposit bonus I got the bonus from this prima play site and the task was to make 2500 with 50 dollars of bonus so I spent two days playing and I managed to fulfill the goal of 2,500 made real money I made 65.99 there on the website that when I accepted the bonus it wasn't saying anything that I had to deposit some money when it became real money I met the goal I ended up with both fifteen hundred and I turned the real money over and put it to withdraw from yesterday to today now they are wanting me to deposit R$ 75 dollars so that I can later withdraw the money but the money is withdrawable I withdraw the money and they want that I deposit R$ 75 hours converted into Bitcoin I don't have all that money 75 dollars it must be converted into Bitcoin so I'm sending this complaint because I entered this site with the intention of earning money doing tasks the one asking for nothing wasn't saying anything that I had to deposit some money at least 75 dollars converted into Bitcoin now I'm being forced to verify the account and forced to deposit more money than I earned still converted into Bitcoin so I would like your help there related to this casino, you understand why I want the money I spent two whole days indoors playing on the machines in this casino trying to make the money turn real the bonus turn real and now I can't withdraw the money I have to take and deposit money to withdraw this here looks like a scam
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1 year ago
Hello dossantossilvama,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Primaplay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Was this the first bonus you used in the casino? Did the casino show you the term where they specify that you need to deposit first? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I never deposited on this prima play site and the last time I talked to them was yesterday when I sent my documents to verify my identity, right there they ask you to print a term that is in PDF reply to yourself take a picture of it take a picture with a selfie with him take a photo of the ID proof of address and when I signed up I got 50 and also I don't think that even here it specifies what you have to do there I get about 50 that the bonus wasn't entering with a code either I had to talk to one of the attendants, then the term was activated below. I will be showing it if the 50 of the bonus and you have to make 2,500 turn to zero And then the amount that remains becomes real money, but it only shows there 50 and below 2,500 And that's all it wasn't showing any other bonus it's not showing how to make the bonus turn into real money and I was playing and I managed to make the money turn into real there after I made the complaints with the attendant after it turned into real money there The it seemed like a specification for me to be able to withdraw the money because at the beginning it wasn't showing anything it wasn't talking about your team that after having money you weren't asking to do anything real and that's it, then, after nothing, it appeared there in the term that I had to deposit 75 dollars in Bitcoin means I made 65 I made the money become real 65 and the term they want me to be able to withdraw the money that I deposit 75 dollars in Bitcoin that then I can take the money and withdraw the money that I earned but at first it wasn't showing any of that I looked I already looked on their page I didn't find anything that I had to deposit some money then out of nowhere it appeared then I managed to make the money turn real out of nowhere it appeared that I had to deposit R$ 75 dollars even more than I I have to deposit R$ 75, it's more than I managed to make it real. i 25 bonus to be able to play there i played with the bonus they gave me i went to this bonus here o MGN2PP i redeemed the bonus there it gave 25 and then the minimum was r$ 750 that i had to make it real it was 75 the machine took the bonus was not even enough to complete the goal the 60 dollars I won it's like I had withdrawn there, right but they didn't release that they want me to deposit now 100 dollars that we were 75 dollars now they want me to deposit $100 and I took it, I played it, I made the bonus turn into real money, it wasn't specifying that I had to deposit some amount to be able to withdraw it, I just had to make the money turn into real money and that's it, now they're asking for 100 dollars so I managed to do the real thing and there it wasn't I was asking for nothing for a deposit now I just want the amount I won you know because it seems like it's a prank but it seems like a scam for the person not being able to win what she got understood if the money became real and it's withdrawable money there's no problem there Now they are putting up a lot of obstacles for me to not be able to withdraw the money now he was asking for 75 now it turned to in a little while they ask for 200 stone in 300 it is money that I cannot deposit because I don't have it And then I don't win my prize I would like some help, understand why I won the bonus I managed to make the tram become real so I would like to know who can help me on this subject, understand why they are only increasing the deposit amount. high amount that I can't deposit so there's no money if I played with the bonus to become real and I managed to make the bonus become real I would simply like to withdraw the prize that I won and they don't want to let me so I'm asking for your help there because I think this is very unfair, you know, if they give you a chance to earn money and make the money real, when you manage to make the money real, then they put a lot of value for you to have to deposit so you can withdraw the money if I won the money because I can't withdraw the money without having to deposit anything then they're just increasing the value an amount that I can't afford to pay, you know 75$100 soon they increase the amount so I can't get the bonus that turned into a balance that I won because they are just increasing the deposit amount and asking me to get the bonus the prize that is not a bonus is real money that's why I I think it's very strange, a lot of blows, you know And I even did the crazy thing of sending my documents to them to check I'd just like some help from you because that way I wouldn't be getting into this if I didn't need it I think it's fair to me I managed to withdraw the money I managed to make in real life, you always have to deposit some money
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1 year ago
Hello dossantossilvama,
Many casinos have the rule that you can only withdraw from a no deposit bonus only if you deposit before/after the wagering is done. If it's in their policy, you will definitely have to deposit if you wish to withdraw from the bonuses (if you did not breach any term while playing).
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1 year ago
Translation
Look, look, you don't do anything, you know, I'm going to keep complaining here about something that they already took and took the money from there, just imagine, I deposit the money and they go and take the tram, take my money, you give the guru, you're with them also because you don't solve it, it's nothing, you understand, you're just a joke instead of you being on the side of the people, you're on the side of the casinos that if you screw up, you get paid by them to be able to give no answer to help anyone, that's a joke if there's a shortage of the internet takes our money and screws up the lives of others and there are still people who open a website to be able to defend the casino you are a joke so much that it is a joke that if you mess up my answers you don't even want to post here and at the time I look at my complaint it won't be posted for anyone to see here this is all manipulated and you are all paid by the casino to be able to trick people not help anyone you have to be ashamed of yourself you and look for a right service
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1 year ago
Hello dossantossilvama,
Why exactly did you submit a complaint if you do believe we are helping the casino?
If we are just a joke to you, please do not use our website and complain here if you do not like the outcome of it.
Is there anything else we can assist you with as the solution for your issue has been posted above? If not, the complaint will be closed.
Regards,
Nick
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