Platinumclub VIP Casino - Player’s struggling to complete account verification.

Das Casino hat nach mehreren Anfragen mein Konto nicht verifiziert und ich glaube auch das wird nicht mehr zu meinen Lebzeiten passieren ... Habe in den letzten 3 Monaten ca 10000 € Eingezahlt und wen ich eine Auszahlung machen wollte auf Schlimste weiße verarscht.... Bitte lasst eure Finger von diesen Ganoven oder ihr macht den selben Fehler wie ich

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Have you uploaded all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Christian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.