The player's unable to reopen his account after being self excluded from the casino. The complaint was closed as the player stopped responding.
Platincasino - The player's unable to reopen his account.
Amount: ??
Platincasino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello I have been a gold customer at platincasino and after just losing some time I decided to do a 30 day self-exclusion. Which then also happened. After the 30 days I wanted to reactivate my account, but this is now being refused. I deposited and gambled away a lot of money there over a long period of time. I think it's cheeky that I'm not allowed to reactivate my account without any legal basis. I also need the deposit history for a procedure because of the job center, because income and expenses are to be calculated. But I can't submit it without access
Automatic translation:
Public
Public
1 year ago
Hello lceo2401,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platincasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did mention any gambling issues or addiction when you requested for self-exclusion? Did the casino ever confirm it by any way? Did you have any remaining balance on your casino account?
Looking forward to your answer.
Regards,
Nick
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