The player from Germany reports losing between 10,000 and 15,000 euros at Platin Casino and Nomini Casino, despite having his bank block all online casino payments. He alleges that the casinos use false information to bypass these blocks and states that his withdrawal requests are consistently rejected.
Platincasino - Player's withdrawals are consistently rejected.
Amount: €15,000
Platincasino
Safety Index:HighSafety Index
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8.8
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Case opened
Current status
Waiting for Casino Guru to reply
1d 22h 43m 19s
Case summary
5 days ago
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2 weeks ago
Translation
Hello,
I had my bank block all online casinos, so any payments I attempt should be declined.
However, in the past months, I have lost between 10,000 and 15,000 euros playing exclusively at Platin Casino and Nomini Casino, both of which do not have a German license. They withdraw funds with false information to bypass such blocks.
Payouts have been consistently rejected.
Who can I contact when responsible gambling is deliberately being made impossible?
Automatic translation:
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2 weeks ago
Dear stefanhaeuber,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there currently any balance in your casino account?
Have you requested any withdrawals from the casino?
Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.
If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 week ago
Dear stefanhaeuber,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 days ago
Translation
Hello, no, the reason is that I wrote to support asking them to deactivate it so that I could lose my winnings. I was still able to play. Aren't the casinos obliged to investigate this?
Automatic translation:
Casino Guru is examining the case
