The player from Mexico faced difficulties depositing money to the casino due to the lack of access to a real person for assistance, as they were only able to interact with a bot. The issue was resolved after communication with the Complaints Team, who provided support and followed up on the player's case. The player confirmed the resolution, and the complaint was marked as resolved in the system. The Complaints Team remained available to assist with any future issues free of charge.
ChillBet Casino - Player struggles with depositing due to bot interaction.
Resolved
Our verdict
Case closed
Amount: Mex$700
ChillBet Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Translation
They only have a bot without the option to deal with a real person who can actually help you instead of just giving you simple information.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 month ago
Dear Beto117,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with ChillBet Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Thank you in advance for your response.
Best regards,
Attila
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Beto117,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
