Opabet Casino - Player’s account has been closed.

Ich hatte eine Auszahlung angefordert. Anschliessend wurde mein Konto gesperrt, sämtliche Gewinne gelöscht und mein Deposit direkt ausbezahlt.

Ich habe keinen Zugriff mehr auf mein Konto.

Mir wurde mitgeteilt, dass ich das Casino in „bad faith" benutzt habe. Ich habe meiner Meinung nach nichts falsch gemacht.

P.S. Ich war vollständig verifiziert.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

• What types of games did you play at this casino to accumulate your most recent winnings? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hallo

Ich habe eigentlich alles gespielt.

Casino, Live-Casino und Sportwetten.

Thank you for your reply. To better understand the situation and continue with the investigation, could you please clarify the following points:

• Which games generated the majority of your winnings on your account?
• According to the email you received from the casino, your account was closed due to alleged "fraud patterns of betting." Were you provided with any further explanation of what this refers to?
• How much of your total winnings were accumulated through sports betting, as opposed to casino games?

This information will help us assess the casino’s claims more accurately. Thank you in advance for your cooperation.

Der Anteil ist etwa 50/50.

Das heisst jeweils 500 Euro.

Nein ich habe leider keine näheren Erläuterungen trotz Nachfrage erhalten.

Dear PascalH

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

Hello there,

Thank you PascalH for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Opabet Casino for their help in resolving this complaint. We would like to know why the player's account was closed and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter