The player from Austria has been a long-time user of Platincasino but now faces refusal to withdraw winnings despite submitting the required KYC data. They experience issues with the processing and cancellation of their KYC submissions.
Platincasino - Player's withdrawal is delayed due to KYC issues.
Amount: €4,000
Platincasino
Safety Index:HighSafety Index
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8.8
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Case opened
Current status
Waiting for Casino Guru to reply
5d 12h 23m 51s
Case summary
yesterday
Public
Public
yesterday
Translation
I have been playing at Platincasino for years, and in the past, I have also made withdrawals quite often.
But after a few years, I played again and won, and now they refuse to pay out the money. I have sent them the necessary data for KYC.
Either they do not process it at all, or they cancel it.
Automatic translation:
Public
Public
yesterday
Dear nignex,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed?
- Have you received any confirmation regarding successful verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
yesterday
Translation
I can't give you an exact date, but it was about 1-2 years ago.
No, I haven't received any confirmation, but I have sent the required documents and there is a check mark next to everything.
No, there was no bonus active
Automatic translation:
Casino Guru is examining the case
