Platincasino - Player's withdrawal has been delayed for almost two months.

Hello,

Not receiving my money from platin they get a 9 score on guru.

This is weird non responsive i made a complaint Nothing is happening.

Hopefully you can message them here.

This is my latest communication.

Dear Platin,

I would like to bring to your attention that not one email i have sent you has been investigated nor replied to. I would like this matter looked into and investigated asap please since my money is lost here. I made a withdrawal of 3k to my skrill banking account and on the 10th of September i had an email from you that you have processed and and will take 3 working days. Until this date i have not had the 3k nor any of my emails replied to by you.

I hope you can appreciate the seriousness of this email as far as i am concerned you are with holding my winnings at no paying out since they are not in my account.

I look forward to a response in this matter urgently please or i will be left with no choice but to take this matter further. 

I hope we can both resolve this matter together.

If you need anything further from me please don`t hesitate to ask. 

Kind Regards,    

PlatinCasino

Oct 10, 2024, 2:16 PM (10 days ago)

to me

##- Please type your reply above this line -##

Hello

Thank you for writing to us!

We have received your email, and a team member will get back to you as soon as possible.

In the meantime, we wish you a great time at PlatinCasino!

Best regards,

The PlatinCasino Team

[51M5VX-E20NG]

Abi O*** <o***@gmail.com>

Oct 14, 2024, 1:40 PM (6 days ago)

to PlatinCasino

Dear team,

Is there an update for me please? When should i expect to receive assistance?

Abi

Dear oneill2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No never, Yes, with bonus but i played real money only didn't understand it so well.

Could you just contact them.

Thank you for your reply, oneill2. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

all sent please contact them.