Pin-Up Casino - Player’s struggling to complete the account verification.

o problema já enviei o meu documento para verificação só que eles não querem aceita r n meu documento

Dear Guilherme,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

olhe já verificaram a minha conta falta só pedir o meu reembolso mas eles não estão a me enviar através da transferência bancária

Could you please clarify if you have requested a refund of your deposited funds or a withdrawal of your winnings? Thank you very much in advance.

Dear Guilherme,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Olá boas eles não querem me fornecer o meu saque que eu pedi através de transferência bancária não sei porquê ja pedi o meu saque inúmeras vezes mas eles não me indicam o motivo que o saque não chega até mim

cumprimentos

Guilherme T***

Thank you very much, Guilherme, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Guilherme,

I looked at your complaint and will do my best to help you. I would like to invite Pin-up Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hello Guilherme!

I checked the information regarding your question. You need to make a conclusion by the same method as replenishment.

Dear Guilherme,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.