One Casino - Player is complaining about payment methods.

Hello, I would like to warn that someone would not happen to me the same thing, for example, for much more money than me. Before making my first deposit, I always make sure my online casino support makes sure they make withdrawals on skrill- (formerly MoneyBookers).

Since I only use skrill for both deposit and withdrawal. I don't have a bank account.

The problem occurs when One Casino support assures me that they send the withdrawal back the way the deposit was made. Needless to say, I asked for a choice of skrill more times so every time another operator, but the answer was the same. So great carelessly I put up to climb over 200euro but choose I could not say the unfulfilled bonus conditions ... and again assured me that the choice of skrill yes no problem. So, again, easy to deposit, and suddenly when I ask for a withdrawal, and just under 40euro method that I deposited all the time and was assured that the withdrawal is sent where the deposit came ....... ...... THAT MEANS THAT THEY WERE LIE TO ME IF YOU TOLD ME SO SO I WILL NOT MAKE ANY DEPOSITS. I WILL NOT STICK IN SUCH CASIN. I do not believe that I will see the tech 40euro, I can not imagine if the win was greater what I think. Such an experience of unpaid win of 500 euro and even 2000euro in other casinos ..... it has been a while and I did not know that I can write a complaint somewhere ..... So that's it, cautiously One casino are liars and if you don't bank account, but I do not confirm if they send the prize if I do not have .... Have a nice Jitka thank you for your time.

Dear Jitka,

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. Some payment methods are available only for a specific country. This might be the reason why you can’t withdraw your winnings using Skrill. I would like to know whether you tried to ask the casino support to make an exception and allow you to withdraw your money using this payment method.

Thank you in advance for your reply.

Best regards,

Kristina

Hello first, thank you very much you are a super team here on Guru. Thanks to you, I know that justice exists. Thank you.

Now back to my complaint, I wasn't expecting One Casino to respond so quickly. Anyway, they sent me the winnings to the skrill. I believe that my problem was caused by an unwanted mistake which happens. One casino has a very good reputation and I will evaluate it positively. So the problem is solved. Come on, I'm going to insert ....... :) play .... :)

Hello Jitka,

Thank you so much for your message. I love to hear great news like this! I am marking this complaint as resolved.

I hope you won't come across a problem like this again.