The player from Germany requested a withdrawal, but it hasn't been processed. The player later confirmed that the transaction was processed successfully, therefore we marked this complaint as resolved.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello I applied for a payout on 04/03/2022 have not received any real feedback so far and am still waiting for my money.
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2 years ago
Dear Alexander,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hello, no documents etc. have been requested so far and you will be put off by email in the last email that your wirhdrawl has reached the final stage, but no payment date could be given.
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2 years ago
Thank you for your reply, Alexander. Unfortunately, it can sometimes be a little time-consuming to process a withdrawal, especially if it is the first one, or if a player is trying to withdraw a larger amount of money in one transaction.
However, I would still recommend that we give the casino two full weeks to process the payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
I got it today, then I'll wait and see, thanks for the help, let me know when the money is there
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2 years ago
Sounds like we are finally on the right track! I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
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2 years ago
Awesome news, Alexander! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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