The player from Germany has requested a withdrawal two weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €500
Nomini Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Nomini Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I have a problem withdrawing my winnings. On December 21, 21, I requested a payment of € 500. After several requests to support nothing happened. It said my payout was in the final phase (that was already 6 days ago, someone else said there were technical problems, today I was told they had a lot of payouts at the moment ??? !! !) Now I've read that I'm probably not the first and I'm worried that I will never see the money! I don't know what to do anymore, the support there is no help either.
Automatic translation:
Public
Public
3 years ago
Dear tinalegill,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello, received my money today. The case has been resolved 👍
Automatic translation:
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tinalegill, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: Wishing you happy new year.
