The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Nomini Casino - Player’s experiencing difficulties withdrawing her winnings.
Amount: €500
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
game name: Katja3****0
hello my payout from 04/26/22 is simply not being processed although you have written to me it takes 24 hours. You are comforted every day. I even sent them my data to verify by email in advance so that there were no problems. The payout is still pending every Wednesday since everyone in live chat says something different. When it comes to processing and withdrawal times, the casino just isn't well equipped. This is much faster in other casinos.
Cheers Katja
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Katja,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Dear Petronela, I have not received any feedback about the verification so far, I immediately sent my data to where I made the payment without being asked to do so, I did this so that there would be no problems later with the payment.
lg
Automatic translation:
Public
Public
2 years ago
Translation
Hello, so unfortunately nothing has happened, I contacted support again yesterday, you were put off again, I was told the payout was in the final phase, I should wait until yesterday evening. Nothing happened. I took a screenshot of each history.
Best regards
katya
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, Katja. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
Hi. I got the money transferred today. You can close the case
Best regards
katya
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Katja, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
