The player from Cyprus deposited 200 euros and won 15588,40 on the game Sugar Rush 1000. Despite being told no bonuses were available for his country, the casino accused him of a bonus violation. His attempt to withdraw 3000 euros was cancelled, but he has since received the withdrawal, but the rest of his winnings remain unpaid.
N1 Casino - Player's winnings confiscated due to alleged bonus violation.
Amount: €15,590
N1 Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Hello us I read from here there is no bonus available for my country. Yesterday I deposit 200 euro and I bought all of it on sugar rush 1000 and I won 15588,40, the casino told me I make a violation due to a bonus and I don't understand what happened, I made a withdrawal of 3000 euros and they cancel it , today I got the withdrawal of 3000 but the money I won nothing can you please help me?
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5 months ago
Hello christui9,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you claim? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
Yes my account is verified from February of 2024 and on March at 28 I achieved the VIP status on the site. I had a problem with a bonus 1 time and they didn't let me play above 5 euro bet after that I was careful about the bonuses, some of them I declined them
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5 months ago
Hello christui9,
Please forward your deposit, bonus and betting history to nikolas.b@casino.guru.
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5 months ago
Dear christui9,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
