HomeComplaintsMr Sloty Casino - The player's withdrawal is delayed.

Mr Sloty Casino - The player's withdrawal is delayed.

Black points: 179

Amount: £700

Mr Sloty Casino
Safety Index:Very low
Submitted: 24 Mar 2023 | Unresolved : 29 Mar 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for unknown reason. The complaint was closed as unresolved as the casino has no reaction policy.

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1 year ago

Been three months still not payed out my withdrawal.Every time message them on live chat they just say the same they be patient and shut down the chat.

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1 year ago

Hello avfc8119,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Well it was with my first deposit but it didn't go into the bonus.And yes the account is verified thanks for your help.

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1 year ago

Dear avfc8119,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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