The player from India had experienced repeated withdrawal declines from Mostbet. He claimed that his account was not verified despite having provided all the required documents. The player also alleged that his gaming account had been hacked, resulting in a zero balance. We advised him that we didn't handle cybercrime-related issues and suggested he contact the police and his bank. The matter remained unresolved as we lacked the legal authority to investigate such incidents.
MostBet Casino - Player's withdrawal request declined.
Amount: 40,000,000 INR
MostBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
4 days ago
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3 weeks ago
Hello mohitt0583,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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3 weeks ago
last time i trying to contact mostbet is 1 day ago and they ask me for details :
Information about the origin of funds that an individual plans to use to place bets.
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2 weeks ago
Hello mohitt0583,
Since when is the verification ongoing? Did you forward the requested information to the casino?
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2 weeks ago
i didn't know anything about verification.i provide all the required documents through mail but I did not receive any call on skype regarding verification.
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1 week ago
when you contact me..your time is also completed to contact me but i didn't receive any response from your side
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1 week ago
Hello mohitt0583,
Please forward the communication between you and the casino to nikolas.b@casino.guru.
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6 days ago
my gaming id is hacked by someone hacker now i have 0 balance in my id..can you please help me
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4 days ago
Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.
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