The player from Morocco created an account on 03/12/2024 but experienced account freezing after making a deposit. After providing personal information and scheduling a verification call for 10/12/2024, no one contacted him, and his support ticket was closed.
MostBet Casino - Player’s account is frozen and unresolved.
Amount: 100 MAD
MostBet Casino
Safety Index:Very highSafety Index
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9.2
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Case opened
Current status
Waiting for casino to reply
5d 21h 51m 27s
Case summary
yesterday
Public
Public
1 week ago
Dear anouaromari,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you managed to make any deposits?
- If you did, were you able to place any bets?
- Did you activate any bonuses on top of your deposit?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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1 week ago
Yes i did a deposit and they didn't even send me the amount on my account they Right away frezz my account i have a deposit receipt i didn't activate any bonus
And i didn't play any bets
I hop you can help me solve this problem
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6 days ago
this is proof that i did contact them but no on answer me
Public
Public
yesterday
Thank you very much, anouaromari, for your cooperation. I will now transfer your complaint to my colleague Sefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Public
yesterday
Hello anouaromari,
I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a MostBet Casino representative to join this conversation and participate in resolving this complaint.
Dear MostBet Casino,
Could you please state why the player's account got blocked?
Thank you in advance for providing the information.
MostBet Casino has 5d 21h 51m 27s to reply
