I sent screenshots of bonus I found online to know if was valid/working.. If so, wanted some help on how make sure was going to work before depositing because could not seem to find it myself (I clicked/signed up through offer link. Looked on promotions page, my account/rewards/bonuses etc) says min deposit for the specific bonus was $10 and when looking to deposit, only had minimum $25 bonuses with different t&c's..
Agent kept saying I had pending deposit etc and needed to deposit in order to activate a bonus etc WHICH WAS NOT MY INQUIRY..
I clearly explained myself, providing screenshots etc but he was directing me to do things irrelevant to my simple question, complicating the matter. Then telling me he is forwarding to relevant team and will e-mail me back for my "pending" deposit 😆 (I had not made one yet and never said so ..?) Wasting almost 30 minutes for nothing because he doesn't seem to know what he is doing and kept telling me to deposit.
NONSENSE and unprofessional.. made me leave the casino and decide to not deposit any money on here unfortunately..
I know all there is to know about online casinos, bonuses, t&c's etc and he was talking to me like I didn't understand sh** how these work lol. I felt like I would clearly be better at his job because he didn't understand a simple question making this frustrating enough for me to leave casino and look to deposit elsewhere AND COME MAKE THIS POOR REVIEW! do not recommend... 👎
- Nice choice of providers/games
- Poor customer support
- Promotions/bonus terms are different than what was claimed (less spins given, higher wager terms) misleading..