Malina Casino - Player's withdrawal is delayed and account is uncertain.

On Friday the 22nd, I made my first withdrawal of 500 euros, another 500 on Saturday, and 500 more on Sunday, totaling 1500 euros. They don't allow more. Since that day, I have nothing in my account and more pending to withdraw. Customer service tells me there is a delay, but it isn't clear to me. I've spoken many times and they give me countless excuses, and nothing clear in emails either. I've read a lot about this Casino here and I'm afraid of losing my money. I don't know what else to do. Then you'll see how they'll ask for my identity, making the process even longer. I don't understand why they haven't asked for it already. I hope you can help me because I still have a pending withdrawal of 5000 and I'm afraid I might lose everything.

Dear lise2584,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Ok, I'll wait a bit. They haven't told me anything, nor have they asked me for anything to carry out the verification. It's stopped and that's it.

I know I'm still waiting but I've talked to them several times and they just give me excuses that they don't keep. Now the withdrawal is 10,000 plus the 1,500 and I'm starting to worry. I'm leaving screenshots of everything. So much money, I hope they don't keep me for so many days for everything because it's going to be brutal.

I don't know if I really believe the last screenshot, and I still don't understand why they haven't asked me to verify my account. I'm seeing that they will do it to prolong the withdrawal, but I'm still waiting.