The player from Brazil is dissatisfied with the withdrawal policy. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Magic Red Casino - Player’s withdrawal has been delayed.
Amount: 1,400 R$
Magic Red Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Magic Red Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Too long for withdrawal, I lost 5 times the amount I'm trying to receive!! I didn't like it, if it's a big and reliable casino because the delay in paying !! There are other casinos that pay instantly!
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2 years ago
Dear ivansilvestre1970,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Do I understand correctly that your withdrawal has been pending for too long? Could you please advise when exactly you requested it?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hi Kristina, so as I'm used to playing in casinos that pay immediately like Casino Sol, now I went to try this one on your recommendation, I don't recommend it to anyone!!! I lost a lot of entry money and when I'm going to win something it takes up to 2 weeks for love I lost 6 thousand BRL. and to pay 1 thousand BRL it takes 2 weeks, bankrupt casino needs to collect to pay!!!
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2 years ago
Thank you for your reply, ivansilvestre1970. Could you please advise when exactly you requested this withdrawal?
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2 years ago
Dear ivansilvestre1970,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Awesome news, ivansilvestre1970. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
