Magic Red Casino - Player's withdrawal has been delayed.

He tratado de comunicarme por correo pero no me contestan, me indicaron que se comunicarían conmigo para obtener los datos para realizarme la transferencia pero aún así nadie me ha llamado. Es la primera vez que juego de forma virtual por lo que temo que el sitio sea una estafa. Por eso necesito que me verifiquen que es un lugar seguro y confiable

Hello Norelky,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that this was your first withdrawal attempt? Could you please advise when exactly you requested this withdrawal?

Have you already provided any documents to verify your identity?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Después de varios días de espera no he recibido el dinero de mis ganancias y tampoco comunicación conmigo para saber porque no me depositan en mi cuenta el dinero

Thank you for your reply, Norelky. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Cada vez que envió correos los rechazan, la solicitud de pago fue desde hace 8 días. Dicen que se comunicaran y he esperado y no lo han hecho. Hasta ayer me pidieron mi identificación, espero que con esto logré el pago. Pues sentí que era un fraude

Do I understand correctly that you have already provided documents to verify your identity? Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear Norelky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.