Lucky Legends Casino - Player experiences withdrawal delay due to multiple verification requests.

Put in my withdrawal request middle of January then took it back to verify my entire account for the 3rd time put in final withdrawal request with all correct bank wire info on 01/28/24 and all I’ve gotten is that I need to verify this or that send this here or there. Well I’ve sent everything to everywhere 4 different times now still just get the run around from them

Hello justinstamps33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear justinstamps33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.