The player from Germany breached the maximum allowed bet of €5. We rejected the complaint because the player didn't respond to our messages and questions.
Lucky Days Casino - Player breached a maximum bet limit.
Amount: €1,000
Lucky Days Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Registration very easy and great, the bonuse too. So now you play and play, you win a lot and you want to pay out. Suddenly this is bonus money, but it is not shown to you at all. And as it is, in the end you stand at 0 and have 97% through. Played all the time with stakes over 5 euros. Because there is really no precise display or it would be displayed extra
Automatic translation:
Public
Public
3 years ago
Dear Steve,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s Bonus T&Cs and I found this:
"The maximum wager when a Bonus is pending, or actively being turned over is 5€/$ or currency equivalent. You may lose your Winnings if you do not follow this rule."
I am not sure I fully understand your issue. Could you please specify which bonus you redeemed? Or did you play with the bonus you never activated? Were your winnings confiscated?
I hope, we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina
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