Lottoland Casino Review

The player from the U.K. had been locked out of her Lottoland Casino account during a bonus spin round, even after providing necessary documents. She had been unable to complete the game, and though her account balance had been returned, her pending winnings from the interrupted round had not. The account was then blocked and marked for self-exclusion, which she claimed she did not initiate. She had reached out to resolve the issue but received no response. We advised her to escalate her complaint to the Independent Betting Adjudication Service (IBAS), as the casino was unable to provide specific or sensitive information due to GDPR and their privacy policy. The player followed our advice and submitted a complaint to IBAS. However, due to the lack of information from the casino, we had to close the complaint as unresolved.

The player from the United Kingdom couldn't access her casino account and had pending withdrawals. She had received no request for verification documentation and had not been informed of any account closure. She had recently registered her account and played slot games without using any bonuses. Despite our efforts to mediate, Lottoland Casino UK did not respond to our queries. We marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We advised the player to contact the Independent Betting Adjudication Service (IBAS) for further assistance.

The player from the United Kingdom had won £2,066 from free spins, but when he had tried to withdraw his winnings, his account was unexpectedly closed. Despite multiple attempts, he had received no response from the casino's complaints team. Our team had suggested that the player escalate the complaint to the Independent Betting Adjudication Service (IBAS). The player had followed our advice and submitted a complaint to IBAS. The casino had later responded, alleging that the player had created multiple accounts, which the player denied. Due to the lack of specific information from the casino due to GDPR and privacy policy, we were unable to fully assess the situation. We had advised the player to contact the licensing authority if the casino did not respond further. Unfortunately, the player did not respond to our subsequent messages, resulting in the closure of the complaint.

The player from the United Kingdom had won £3,000 on Lottoland, but his account was closed the following day without clear explanation, despite his ongoing attempts to provide ID verification. He was still waiting to receive his winnings five days after the incident. The player claimed to have provided all necessary documents for the KYC process and had had multiple interactions with the casino's customer service, but the issue remained unresolved. The casino alleged a duplicate account as the reason for withholding the winnings. The player had been advised to escalate the complaint to the Independent Betting Adjudication Service (IBAS) and the Gambling Commission. However, the casino had not provided the necessary confirmation for the player to proceed with the IBAS complaint. The issue remained unresolved due to insufficient evidence from the casino.

The player from the United Kingdom had tried to withdraw winnings of £111 from free spins at Lottoland. After receiving a confirmation that his winnings would reach him in 5-10 days, the player discovered his account had been closed without any communication from Lottoland. Despite the player's account having been fully verified and no prior withdrawal attempts, Lottoland had derecognised the transaction and voided the winnings without explanation. We had attempted to contact Lottoland for clarification but received no response. The issue had remained unresolved due to the casino's lack of cooperation. We had advised the player to contact the IBAS, an alternative dispute resolution service, for further assistance.

The player from the UK had won £366 and attempted to withdraw it, but hadn't received the money yet. Additionally, she discovered that her account had been closed and Lottoland was not responding to her enquiries. After the player provided the necessary details, we had contacted the casino for clarification and extended the timer for their response. However, the casino did not respond within the set timeframe. As a result, we were unable to resolve the issue and had to close the complaint as 'unresolved', which negatively impacted the casino's rating.

The player from the United Kingdom had a verified account with Lotto Land and had previously successfully withdrawn winnings of £800 and £3000. However, after winning £5368.93 on January 30th, the player's account was abruptly closed. The casino had accused the player of having a duplicate account, which the player denied. The player had also reported that customer support was unresponsive. Despite attempts by the complaints team to mediate, the casino did not provide specific or sensitive information due to GDPR and the company's privacy policy. The player, who lacked a passport or driving license, decided not to pursue the issue further. We had closed the complaint as rejected due to the player's decision and the high possibility the player would not pass the KYC process anyway.

The player from the United Kingdom had deposited £10, won £347, and found her account closed when she checked the withdrawal status. Despite her attempts to contact the casino, she received no response. The Complaints Team had reached out to the casino for clarification, however, due to GDPR and the casino's privacy policy, the casino couldn't provide specific details. The team had advised the player to escalate her complaint to the Independent Betting Adjudication Service (IBAS). After the response period was extended, the player did not provide any further information or response, which led to the rejection of the complaint.

The player from the United Kingdom had reported that his account with Lottoland Casino had been closed without a clear explanation, which prevented him from accessing his £2684 winnings. He confirmed that he had received an email from the casino asking for patience while they reviewed his account, but no reason for the closure was provided. The player had previously made successful withdrawals and had already submitted his driving license for KYC verification. After he raised the issue, the casino resolved it by returning the funds to his account and processing his withdrawal. The casino had apparently been dealing with accounts that were exploiting a system glitch, but this player's funds had come from his own deposit. The issue was now resolved.

The player from the United Kingdom had won £381 from a game at Lottoland and requested a withdrawal. The account was closed shortly after the request without any communication from the casino. The player had provided all the necessary information and evidence to support his claim. Despite multiple attempts by the Complaints Team to contact Lottoland for a resolution, the casino remained unresponsive. In the end, the complaint was closed as 'unresolved' due to the lack of response from the casino. The player was advised to contact IBAS, an alternative dispute resolution service, and the UK Gambling Commission for further assistance.

The player from the United Kingdom had deposited money into Lotto Land UK, won through a free spins promotion, and then requested a withdrawal. However, his account was closed, and he had been unable to contact customer services despite numerous attempts. We, the Complaints Team, had attempted to resolve the issue by inviting a representative from Lotto Land Casino UK to participate in the conversation. Despite extending the reply time by 7 days, the casino did not respond. Consequently, we marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We suggested the player contact the IBAS, an alternative dispute resolution service, for further assistance.

The player from the United Kingdom had problems accessing her Lottoland account which held £3,000. Despite having provided verification documents, the account remained inaccessible for over a month. The player confirmed that the winnings were not from any bonuses or free spins and that the account had been fully verified. We attempted to contact the casino multiple times, but received no response. The issue remained unresolved due to the lack of cooperation from the casino. We recommended that the player contact the IBAS – an alternative dispute resolution service for further assistance.

The player from the United Kingdom reported that her account had been abruptly closed by Lottoland without any explanation. Despite numerous attempts, she had been unable to establish contact with customer service via live chat and email. We attempted to gather more information from the player to investigate the issue, but unfortunately, she did not respond to our queries. Consequently, we couldn't proceed with the investigation and had to dismiss the complaint. The complaint was reopened upon the player's request, but due to her sustained lack of response, we were forced to dismiss the complaint once more.

The player from the United Kingdom was facing issues with the withdrawal of her winnings amounting to 4,500. After account verification and an email confirming the withdrawal, her account had been abruptly closed with no further communication from the casino. Despite the Complaints Team's repeated efforts to contact the casino for a resolution, there was no response from the casino's end. The issue remained unresolved and the player had been advised to contact the IBAS (Independent Betting Adjudication Service) for further assistance.

The self-employed player from Austria had difficulty verifying his account at the casino. They had asked for official proof of his business ownership, however, the player was unsure of what kind of proof the casino required. The player submitted bank confirmation, but without success. After the player provided all the necessary documents to us, we forwarded the complaint to the casino. The casino did not initially respond, but after our intervention, they transferred the money to the player. The player confirmed that the issue had been resolved to his satisfaction, and we marked the complaint as 'resolved' in our system.

The player from the UK had faced issues with the casino when her account had been closed. The casino had accused her of having multiple accounts, but she had clarified that she opened a new one after her old account had been closed. She had been waiting for a £200 withdrawal when her account was closed. She had contacted the complaints team, explained her situation, and after some time, she had received an email from the casino stating that her £200 would be released. However, due to lack of further response from her, we had to reject the case, but the player had the option to reopen the complaint in the future.

The player from India had their account closed with about 10K worth of purchased lottery in it. It's been two months since the player's account closure and no response has been received from the casino. The complaint was rejected as the player stopped responding.

A UK player had accidentally made 2 deposits of £300 and was able to withdraw the first deposit amount. However, the second deposit had led to account deactivation. The player had refuted the casino's claims of a duplicate account and self-exclusion, and had requested the return of their un-gambled deposit. Despite attempts by the Complaints Team to contact the casino and resolve the issue, there had been no further response from the casino. The complaint was initially closed as 'unresolved'. However, the player later contacted the Complaints Team to inform them that the funds had been returned, which resolved the issue.

A player from the United Kingdom won £43,002.34 on Blazing Mammoth, but is encountering difficulty when attempting to withdraw the winnings. Despite providing all necessary documents, the player's account has been closed without a response. The complaint was rejected as the player stopped responding. The complaint was rejected as the player stopped responding.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from the United Kingdom, who is registered with Gamstop since 2019, managed to sign up and make multiple deposits. They then notified Lottoland about their self-exclusion with Gamstop and requested deposit refunds. The complaint was rejected because the player didn't respond to our messages and questions.

A player from the United Kingdom experienced issues with her Lottoland account. After winning several times, her account was blocked and unblocked several times even after completing KYC verification. Although the account is currently unblocked, she is unable to play several games due to errors. Player’s complaint has been resolved successfully.

The player from Finland requested a withdrawal of 2,000€ and 14,68€ but the transactions have not been completed yet. Despite providing necessary info to the casino, the player is still waiting for the transfer. Player asked us to close the complaint.

The player from India requested a withdrawal 17 days ago but the money has yet to be credited to their bank. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany cannot withdraw her winnings due to issued chargebacks. These chargebacks were issued by the player's bank due to insufficient funds in her bank account, therefore, we were forced to reject this complaint.

The player from the UK is experiencing difficulties withdrawing his funds due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player had been struggling to close her account, as her self-exclusion request had been ignored by the online casino, Lottoland. Despite her repeated attempts to communicate with the casino, she had received only automated responses. The player had also expressed concern over her gambling addiction and requested a refund of her deposited money. The Complaints Team had contacted the casino on behalf of the player, inviting them to participate in resolving the issue. However, the casino had directed the player towards their dispute resolution service, eCOGRA. The Complaints Team had then marked the complaint as 'waiting for the regulator's decision' and awaited updates from the player. Despite several attempts to get an update, the player had not responded. Hence, the complaint was closed as 'rejected'.

The player from UK requested a withdrawal. She later found out that her account has been blocked due to active self-exclusion. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from Austria created an account at this casino. Then he found out that it isn’t licensed by the Austrian authority, so he believes he is entitled to a refund. From our point of view, the casino didn't do anything wrong, therefore we rejected this complaint.