Loft Casino - The player's deposit did not arrive.

Good, 5 days ago I registered at this casino and in order to receive the first bonus it was enough to deposit 300 rubles, as indicated in the conditions of the bonus, having made a deposit, I still have not seen it. At first they said that their security service was also his delayed for verification and that this issue would be resolved for a maximum of 5 days. I didn’t like it anymore. but after 5 days passed, they came up with another nonsense that this issue would take more time than expected. In general, my opinion, they just stole my money and carry nonsense, I hope for your help.

Dear valerik78258,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear valerik78258,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good, I made a deposit on February 1. For a week they took out my brain that their security service delayed the payment, and a week later they just said you didn’t do anything and we didn’t receive anything, bastards, but what about the whole week that they said I can provide all this

Brian19:38Your deposit was withheld by the LOFT casino payment system by mistake, this sometimes happens and in this case we credit it manually, I can still provide you with such an answer.Brian19:39Valery, you can stay in the chat and continue your requests, but this will not work no result and no way to speed up the process. Unfortunately, I don't have more information on your question. If it’s convenient for you, I can send you my previous answers. Valery Neflayshev19:42 no, if you think I found myself in a garbage dump, you are deeply mistaken and 300 rubles of lousy people are probably counting on this and most likely people just spit on these little things and you pleasing but in this case it’s a principle and what a fucking principle I hate a bitch as a scammer I didn’t leave a single ruble and I won’t leave anyone like you Tell me how you can first answer me like this and then pretend to be fools, they do this with everyone in the amount of a small someone like will take a steam bath, yes, they broke off, I will take a steam bath to the end and still demand compensation

Dear valerik78258,

Such issues takes time to fix and we had cases where it went up to a month. Can you please advise if the money has been credited to you since? If still not, we will try to get in touch with the casino.

Also I would like to warn you not to use harsh language in your post as it may lead to a permanent ban on our website.

Regards,

Nick

Dear valerik78258,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Do you even care about my issue?

Dear valerik78258,

I've asked you a few questions which you did not answer. Please understand that we can't help you if you do not cooperate as we need as much information as possible.

Dear valerik78258,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

what questions where are they

Dear valerik78258,

As you did deposit on first of February and such issues take up to a month to fix, I've asked you if the money has arrived since as we still do not have this information.

Please let me know if yes or no so we can proceed accordingly.

Dear valerik78258,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.