The player from Germany had her account blocked without further explanation. Player’s complaint has been resolved successfully.
Locowin Casino - Player’s account has been blocked.
Amount: €17,000
Locowin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've been playing at locowin since last year... I've already lost over €20,000 in a short time! Well, I won, almost €17,000.. account was blocked immediately after click completed withdrawal and documents were required for further verification... I disclosed everything even my marriage certificate was required at some point! Now, after 4-5 days of testing, I was simply blocked and excluded from locowin... what should I do next? I ask for help
Automatic translation:
Public
Public
1 year ago
Dear Goldkind,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Hello and thank you, the same day I filed the complaint here! I had another corresponding mail with a payment request and a deadline of. 8 hours set! The money was paid out after 7 hours. The case can thus be closed
Automatic translation:
Public
Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Goldkind, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
