Libra Spins Casino - Player’s struggling to withdraw winnings.

Hello. I am having issues withdrawing my funds with Libra spins. They tell me there is a technical issue and I need to withdraw in a different method and are offering Bitcoin. I do not use bitcoin. They keep refusing my withdraws with the card I deposited with and say technical issue.

Dear Stephen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, no this is my first withdrawal with the company. They said to try bank transfer which I’ve tried so let’s see if it works, they have refused the last 3 attempts due to a technical error on their behalf. I have uploaded all relevant documents and they have been verified. Let’s see if they process this next request I will let you know

Thank you for the update, Stephen. Let's wait and see. Please, keep us informed and let us know if there is anything new.

Dear Stephen,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi all resolved in a different withdrawal option. Thanks for your help

Awesome news, Stephen. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.