Liberty Slots Casino - Player's account has been blocked.

I opened an account here, immediately made a deposit throug BTC.

they took the deposit and then proceeded to tell me they have to close the account but can't tell me why. They communicate non sense like automated emails that tell me thank you for playing here. I have a diamond vip account at ignition, legend level at bovada. have accounts at betonline and other REPUTABLE casinos. This one is not. if you are so good at identifying that there are people you dont want for customers you should be quick about not accepting deposits as well.

This place is ran like an underground illegal casino. Beware

Hello Jae,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that your deposit stayed untouched before the casino blocked your account?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Jae,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Why was it blocked and what does that have to do with liberty not returning my deposit?

No explanation other than you didnt pass our security measures was given.

At this point i don't want an explanation I just want these crooks to return my deposit.

Why was I blocked and what does that have to do with libertyslots not returning my deposit.

They have sent me multiple replies stating that they would have their security team look into and its just their standard answer. Here are some of their email replies.

They are saying they have a license to steal your money and don't have to have proof or even give you a reason.

They will find ways to steal your money.

Most of us play for fun and don't expect to win but i'm sure we all want to play at casinos that pay out when you win. I've have big payouts at Bovada, Ignition, Betonline, Slotland and 3dice without any issues and plan to only play at casinos that only payout but payout fast.

Thank you very much Jae for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jae,

I looked at your complaint and will do my best to help you. I would like to invite Liberty Slots Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Thank you Viliam. They stated when in the first live chat that I had some negative reporting.

I only started playing online less than a year ago and i have a pretty extensive list of all of the casinos i deposited with and am in good standing with. Casinoextreme, CasinoBrango, KudosCasino, highwayCasino, WildCasino, Sportsbetting.ag, bovada, ignition, drakecasino.eu, slotland, winaday, 3dice, casinocastle, mybookie.ag, jackpotwheel. if i am on a list i would like to know what its for and how liberty casino is associated with them. Because even if i am on a list if they are not affiliated with the situation why are they keeping my money?

Who are they? the online police? Its not about the relatively small amount of money, i'm just really annoyed that they are able to do this.

We would like to ask the Liberty Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.