LevelUp Casino - Player's withdrawal is delayed due to request for proof.

Hi,

I have been struggling to get any withdrawals from level up casino.

they are requesting screenshots of statement to show proof of deposits.

The deposit was made on the 28th September 2024 AEST, but the transaction shows 30th September on my bank statement, meaning when i go to recent transaction statements the deposit dont appear.

I have screenshota of the transactions on my account and also on apple pay which the amount is showing in euro.

I need help to get these withdrawals processed .

i also uploaded a similar issue with a complaint i read on your forum with someone else. my issue is the exact same.

Hello adam282828,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LevelUp Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not or is it the bank statement only?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear adam282828,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.