The player from Australia is facing difficulties with withdrawals at Level Up Casino, as they are requested to provide screenshots of statements to prove deposits. The player states that the deposit made on September 28, 2024, does not appear in their recent transactions, which complicates the withdrawal process.
LevelUp Casino - Player's withdrawal is delayed due to request for proof.
Amount: A$3,000
LevelUp Casino
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Case opened
Current status
Waiting for player to reply
6d 11h 5m 15s
Case summary
12 hours ago
Public
Public
2 days ago
Hi,
I have been struggling to get any withdrawals from level up casino.
they are requesting screenshots of statement to show proof of deposits.
The deposit was made on the 28th September 2024 AEST, but the transaction shows 30th September on my bank statement, meaning when i go to recent transaction statements the deposit dont appear.
I have screenshota of the transactions on my account and also on apple pay which the amount is showing in euro.
I need help to get these withdrawals processed .
i also uploaded a similar issue with a complaint i read on your forum with someone else. my issue is the exact same.
Public
Public
12 hours ago
Hello adam282828,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LevelUp Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not or is it the bank statement only?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
adam282828 has 6d 11h 5m 15s to reply
