OnlySpins Casino - Player's withdrawal is delayed.

περιμενω σεζόν εναν μήνα να γίνει δεκτή άναληψη μου ! Έχουν περάσει 14 εργάσιμες μέρες και για αυτό γράφω . Ανάληψη 385 που προήλθε από πραγματικά χρήματα . Επαλήθευση δεν χρειάζεται έχω επικοινωνήσει χίμαιρες φορές . Οι άνθρωποι κοροϊδεύουν και είναι αγενείς . Βοηθήστε με να πάρω τα λεφτά μου παρακαλώ

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please share with me a screenshot of the payout request with the status visible?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Δεν έχω αποθηκεύσει καμία συνομιλία

Thanks for your reply.

Kindly share a screenshot of the verification status of your account or a screenshot of your pending payout request.

If you haven't saved previous communication with the support, kindly contact them again, and this time save the chat transcript or screenshots of the conversation.

Forward any evidence of the incident to my email at tomas@casino.guru or post screenshots here.

Dear vasrokk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru