The player from the United States is facing a delayed withdrawal process that has lasted about a month, and despite emailing the office manager with all required information, he has not received any response.
Kats Casino - Player faces delayed withdrawal issue.
Amount: $100
Kats Casino
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Case opened
Current status
Waiting for player to reply
4d 22h 3m 54s
Case summary
2 days ago
Public
Public
2 days ago
I’ve been trying to get this withdrawal for about a month now and I haven’t heard anything back. They told me to email the office manager with all my information and I did. Haven’t heard anything back from them so I don’t know what to do about it
Public
Public
2 days ago
Dear Kbenedix1980,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify the information that you emailed to the office manager?
Did you accumulate your winnings with or without a bonus?
Have you previously made successful deposits or withdrawals at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Kbenedix1980 has 4d 22h 3m 54s to reply
