Kats Casino - Player faces delayed withdrawal issue.

I’ve been trying to get this withdrawal for about a month now and I haven’t heard anything back. They told me to email the office manager with all my information and I did. Haven’t heard anything back from them so I don’t know what to do about it

Dear Kbenedix1980,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the information that you emailed to the office manager?

Did you accumulate your winnings with or without a bonus?

Have you previously made successful deposits or withdrawals at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Kbenedix1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They ask me questions like my email address, my date of birth. I leave my username how much it was and what it was. They sent me like a template. I just answered the questions down the list of the questions. They asked me and I did have a welcome bonus and it was maximum $100 withdrawal and I got $100.

This was the first time I ever played at this casino

Thank you very much, Kbenedix1980, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Kbenedix1980, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Kats Casino representative to join this conversation. 

Dear Kats Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi,

As I checked, the payout team wrote an email to you asking for the payout mode details. Please reply to that email by submitting the required information.

I have.

Thank you for you reply, Dear Kbenedix1980.

Dear Kats Casino,

have you received everything you requested? Is there anything else you may need, please?

Hi Kbenedix1980,

As I checked, the payout team wrote an email to you asking for the payout mode details.

Please reply to that email by submitting the required details.

I have submitted that already, but of course it’s to another company third-party company so they can say they never got it or whatever. But I have done that weeks ago. I did it yesterday. I did a day before yesterday. I’ve done it a bunch of times they don’t ever respond or nothing gets away for them to go about not paying is what it is.

Thank you for you reply, Kbenedix1980.

Dear Kats Casino,

could you please clarify what additional information you require? Is there anything beyond the documents already submitted by Kbenedix1980?

Hi,

I checked with the payout team and they haven't received the payout mode details yet.

I would request you to please share it over at officemanager@totalgaming.biz and please mention viphost@totalgaming.biz in cc.

Thanks.

Thank you for the update Kats Casino.

Dear Kbenedix1980,

could you please follow the casino's instructions? Please keep us updated about any new development.

Dear Kbenedix1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.