The player from the United States is facing a delayed withdrawal process that has lasted about a month, and despite emailing the office manager with all required information, he has not received any response.
I’ve been trying to get this withdrawal for about a month now and I haven’t heard anything back. They told me to email the office manager with all my information and I did. Haven’t heard anything back from them so I don’t know what to do about it
Dear Kbenedix1980,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify the information that you emailed to the office manager?
Did you accumulate your winnings with or without a bonus?
Have you previously made successful deposits or withdrawals at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika