JVSpin Casino - Player’s withdrawal has been delayed.

For the second time, the casino refuses to transfer the winnings to my account. I have already made two attempts.

06.09.2020 00:11

It is not possible to withdraw funds on request №523966837 in the amount of BGN 100.00, (5169 .... 67). (Operator opt-out (Payment error))

This was the first attempt, and this is the second:

17.09.2020 14:58

It is not possible to withdraw funds on request №525077397 in the amount of BGN 97.79 (5169 .... 67). (Operator opt-out (Payment error))

The amount is smaller because the site advised me to reduce the amount I want to transfer. The casino support explains to me that it is a technical problem ... how many technical problems do I have to go through to get my money?!?!

Dear SolbergBG87,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Did you pass the KYC verification? Could you please post here a screenshot of the error message?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hello, the only verification it had was on my phone number. Other verification casinos did not require from me. Here is the screenshot

Unfortunately, I can't send you the conversations between me and the casino because I haven't filmed them and the casino itself doesn't have a menu where I can see the history of the conversations.

Could you please specify, when was the last time you made a deposit? Which payment method did you use?

My last deposit was on 05.09.2020, I used a bank card for my deposit.

Here is a picture in English of my story

Thank you very much SolbergBG87. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello SolbergBG87,

I looked at your complaint and will do my best to help you. I would like to ask JV Spin Casino to join this case and find a common solution for this complaint. I will set the timer for 7 days so the Casino can provide a statement. Thank you in advance.

Tonight we managed to reach a solution to the problem and in a few days I expect the money in my card. Thank you for your cooperation.

I got my money today.

Hello SolbergBG87,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli