JustCasino - Player's withdrawal is missing.

Hi ,

I have withdrawn $6000 on the 1 st of August , cash out has been approved on the 3 Rd but funds never made it to my account.

I've been told that money has been transferred and should contact my bank, I've done that but bank said there no transaction on hold or any transaction credited to my account from date of cash out . I send proof that money never made it to my account but with no success. What will be the next steps in getting hold of my money ?

Thank you,

Adrian

Dear comoak47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it still marked as approved in your casino account? If possible, please post here a screenshot of your withdrawal history.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear comoak47,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.