HomeOnline casinosJoo Casino Review

Joo Casino Review

avatarJannete H.
Last updated 05/2026
Safety Index
8.0
User feedbackExcellent
122 reviews
avatarJannete H.
Last updated 05/2026

Read our Joo Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio
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Pros and cons

  • Multiple currencies in one account
  • Huge selection of game providers
  • Live chat support is available 24/7
  • Deposit, play and withdraw directly in Bitcoin
  • Not all payment methods are available for all countries

Casino screenshots

joo_casino_homepage_desktop
joo_casino_game_gallery_desktop
joo_casino_promotions_desktop
joo_casino_homepage_mobile
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joo_casino_promotions_mobile

Joo Casino Review

In this review, we break down Joo Casino. Our independent team used our casino review methodology to look at what stands out and what falls short. Our analysts went through the casino's Terms and Conditions, licenses, player complaints, support, and limits one by one. This helped them place this casino on a scale from safe and legit to a clear scam.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. In terms of player safety and fairness, Joo Casino has a High Safety Index of 8.0, which makes it a recommendable casino for most players. Continue reading our Joo Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Is Joo Casino fair and safe? Safety Index explained

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Joo Casino, we have looked closely into the Terms and Conditions of Joo Casino and reviewed them. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.

According to our approximate calculation or collected information, Joo Casino is a very large online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

We did not find Joo Casino on any relevant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

On the whole, also considering other contributing factors in our assessment, Joo Casino has achieved a Safety Index of 8.0, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Note: According to our records, Joo Casino is related to 9 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Joo Casino. They had a negative effect.

Joo Casino T&Cs

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Joo Casino to be mostly fair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Joo Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 0 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 4,160 black points in total, out of which 4,160 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Joo Casino

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Our database has a total of 120 user reviews of Joo Casino, giving it an Excellent User feedback rating. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Joo Casino company information and licenses

Joo Casino belongs to Stable Tech N.V and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Joo Casino has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Authority.

About payment methods and win and withdrawal limits

Joo Casino accepts 48 payment options. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Pay Retailers, INSTADEBIT, Trustly Pay, Maestro, Neosurf, Bitcoin (BTC), AstroPay, idebit, Bank transfer, Flexepin, Revolut, Bitcoin Cash (BCH), ING Bank, Litecoin (LTC), N26, Ethereum (ETH), Sparkasse, Ripple (XRP), Coinspaid, Binance Coin (BNB), Rapid Transfer, MiFinity, Allied Irish Banks (AIB), Dogecoin (DOGE), Raiffeisen Bank, Tether (USDT), Bank of Ireland, Cardano (ADA), Ulster Bank, Tron (TRX), CashtoCode, eZeeWallet, Interac, Itaú, Banco do Brasil, OXXO Pay, MuchBetter, Pay4Fun, Bradesco, Interac e-Transfer, UTORG, Binance Pay.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
EUR 3,000 per week No win limit
EUR 15,000 per month
USD 3,000 per week
USD 15,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. The table below contains information about the languages at Joo Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Russian Yes Yes Yes24/7
German Yes Yes Yes24/7
Italian Yes No No
French Yes No No
Norwegian Yes No No
Slovenian Yes No No

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Since customer support can assist you with problems related to registration process at Joo Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Joo Casino has a good customer support based on the responses we have received during our testing.

Joo Casino casino games and slots

You can play these types of games at Joo Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 179 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Leander Games, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Dream Play, Belatra Games, MrSlotty, Relax Gaming, Betgames, BEON, Ainsworth Game Technology, Bullshark Games, Lucky Games, Pixmove, Sneaky Slots, Fantasma Games, Turbo Games, Platipus, Slotopia, Altente, RFranco Games, Lucky Streak, Amigo Gaming, Trusty Gaming, Wildcat Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, Elbet, NetGaming, Trigger Button Studios, JDB Gaming, OneTouch, Urgent Games, Galaxsys, Flatdog, Revolver Gaming, Spinthon, Reevo, Bitpunch, Enjoy Gaming, PLAYHUB, Mascot Gaming, Four Leaf Gaming, Spinoro, Amusnet, Givme Games, Jade Rabbit Studio, Reel Play, Atomic Slot Lab, Slot Factory, Ela Games, 100HP Gaming, MGA, Comtrade Gaming, Max Win Gaming, JINX Gaming, Skywind Group, Ready Play Gaming, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Peter & Sons, F*Bastards, Esa Gaming, Imagine Live, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Shady Lady, Games Global, Reel Web (Playtech), Winfinity, Just Slots, 4ThePlayer, Spin Fury Gaming, Tornado Games, LAMBDA gaming, 7777 gaming, Smartsoft Gaming, Formula Spin, Swintt, Win Fast, RevDev, Backseat Gaming, Ad Lunam, BF Games, Mad Hat Games, Ace Roll, Spribe, Gamomat, Expanse Studios, Foxhound Games, TrueLab Games, Kendoo, Spearhead Studios, NowNow Gaming, Betsolutions, SlotMill, Vivo Gaming, Onlyplay, Zeus Play, 7Rings Gaming, Oryx Gaming, Gaming Corps, Nucleus Gaming, Penguin King, FC, VoltEnt, Leap Gaming, Gamebeat, Koala Games, Hölle games, GameTimeTec, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Champion Club, Live Vegas, Fazi, Retro Gaming, Everest, PoggiPlay, NGM Game, Air Dice, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, Jacks Club, Playzia, PatePlay, Original Games, EGT Digital, Thunderspin, Barbara Bang, Clawbuster, Rogue Gaming, Electric Elephant, Triple Cherry, 7Mojos, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Print Studios, Speedy Tomatoes, Ruby Play, Orbital Gaming, Ka Gaming.

Joo Casino bonus offers and codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

As of right now, our database holds 8 bonuses from Joo Casino, including:

  • 100% up to $3,000 and 100 extra spins
  • 100% up to €3,000 and 100 extra spins
  • 50% up to $4,000 and 50 extra spins
  • 100% up to $4,000 and 50 extra spins
  • 50% up to $8,000 and 50 extra spins
  • 100% up to A$6,000 and 50 extra spins
  • 50% up to €4,000 and 50 extra spins
  • 50% up to €8,000 and 50 extra spins

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

  • Owner Stable Tech N.V
  • Operator Stabletech N.V.
  • Established 2014
  • Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Joo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Mostly fair
Issues found: 2
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Big casinoVery big group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Good
Total complaints: 73
Last updatedLast updated
  • Opened 1
  • Unresolved 0
  • Resolved 31
  • Rejected 41
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      Unfair terms and conditions
      • Low-risk play may lead to winnings being confiscated
      • Detection of some betting techniques while wagering bonuses may result in confiscated winnings

      Games

      Explore the game selection available at Joo Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 12 Not Available: 3
      Real Games
      Verified by Gamecheck

      Game providers

      Show all (179)
      • NetEnt
      • Nolimit City
      • TaDa Gaming
      • Betsoft Gaming
      • Pragmatic Play
      • Playtech
      • Novomatic

      Joo Casino bonuses

      Browse all bonuses offered by Joo Casino, including their no deposit bonus offers and first deposit welcome bonuses.

      Casino Guru
      We want players to understand gambling.

      Payments

      Browse an overview of payment methods supported by Joo Casino, along with related limits and fees associated with transactions to or from your casino account.

      Payment methods

      Show all (48)
      • Skrill
      • Neteller
      • PaysafeCard
      • Payz (ecoPayz)
      • VISA
      • Mastercard
      • Pay Retailers

      Transaction limits

      Withdrawal limits
      $15,000
       per month
      $3,000
       per week
      Win limits
      Unknown

      Currencies

      Traditional

      Supported Fiat currencies.

      USDCADEURAUDBRLCHFJPYNOKNZDPLNRUB
      Crypto

      Supported crypto currencies.

      ADABCHBTCDOGEETHLTCTRXUSDT

      Customer support

      Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

      Language options

      Website
      Available in 7 languages
      EnglishFrenchGermanItalianRussian 2 more
      Live chat
      Available in 3 languages
      EnglishGermanRussian
      Customer support:
      Available in 3 languages
      EnglishGermanRussian
      Live chat rating
      Good
      Average response time: 4m
      Last updatedLast updated
      Date and tester
      Response time
      Rating
      22 May 2026
      Jannete H.
      5m
      Bad
      13 May 2026
      Jannete H.
      5m
      Good
      18 Mar 2026
      Jana K.
      Instant
      Good
      15 Aug 2025
      Jannete H.
      Not measured
      Excellent
      25 Jul 2025
      Silvia S.
      Not measured
      Good
      23 Oct 2024
      Ayberk A.
      Not measured
      Good
      07 Jul 2024
      Jannete H.
      Not measured
      Good
      03 Jan 2024
      Ayberk A.
      Not measured
      Good
      06 Jun 2023
      Natalia B.
      Not measured
      Subpar
      15 Jul 2022
      Maria S.
      Not measured
      Good
      04 Aug 2021
      Viliam V.
      Not measured
      Good
      15 Jun 2020
      Zuzana S.
      Not measured
      Good

      User reviews of Joo Casino

      This is a place to share experience with Joo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Excellent

      Rated by 122 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 3 days ago
      I play at Joo Casino all the time, it's one of my favorite places. The site has a simple and intuitive interface, and many filters for finding slots are very convenient. Casinos often offer bonuses, but some of them are quite weak in terms of maximum withdrawal. Payouts are fast, especially in cryptocurrency, there have never been any problems with withdrawal.
      • A simple and intuitive website
      • Many convenient filters for slot search
      • Lots of bonuses
      • Payouts are fast
      • There have never been any problems with withdrawal
      • 6 days ago
      I have been playing at online casinos for several years, and this site truly stands out from the rest. The selection of games is excellent, ranging from classic titles to modern slots with outstanding graphics. I am especially happy with the option to make deposits and withdrawals using cryptocurrency, as it makes the process much faster and more convenient. The customer support team is quick to respond and genuinely helpful, rather than relying on standard, copy-and-paste replies. Before I switched to cryptocurrency, withdrawals to my bank card took almost two days to process, which was a little frustrating, although the money always arrived in the end. Now, with cryptocurrency, everything is excellent, as transfers are processed almost instantly. Overall, I consider this casino to be trustworthy. I hope they continue improving their service and remain honest with their players.
      • Excellent selection of games. Cryptocurrency makes deposits and withdrawals faster and more convenient. The support team is quick, responsive, and does not rely on generic replies. A trustworthy casino. I hope to see further improvements to the service and that the casino continues to treat its players honestly.
      • 3 weeks ago
      I liked that the responsible gambling tools were easy to find. Before I started, I set a minimum deposit limit; the setting was simple and clearly displayed in my account. This made me feel more comfortable using the site. I believe that casinos should make their control tools easy to understand, and this casino has done this task excellently.
      • 3 weeks ago
      It's a lot of fun to play here. There's a great selection of slots, nice bonuses, and transactions are fast and easy. The customer support team also made a good impression.
      • An excellent selection of slot machines
      • Great bonuses on offer
      • Transactions are fast and easy
      • I also liked the customer support
      • 1 month ago
      Great bonuses, helpful support, and a user-friendly interface. Fast and easy transaction confirmation
      • A great bonus offer
      • The support service is really helpful
      • I like the theme's design
      • 1 month ago
      I judge casinos by how they behave after you win, not before. Anyone can look friendly when you're depositing money. The real test starts once you hit a decent cashout. So far this site hasn't pulled any verification marathon nonsense or suddenly gone silent after a bigger withdrawal. I uploaded my documents once, got verified pretty quickly and every pauout since then has been processed without weird delays or excuses. That alone already puts this casino above a lot of competitots I've tried over the years.
      • Withdrawals don't turn into a detective quest
      • Support replies like humans, not broken bots
      • New slot releases sometimes arrive a little late
      • 2 months ago
      What I like at Joo Casino that even after a rough session the casino gives something back. I hit a bad streak recently then got a cashback bonus the next day that helped me recover and eventually land a nice win. It feels soo good 🤑🤑🤑
      • Nice cashback
      • 2 months ago
      Hit an insane lucky streak and landed one of my biggest slots ever 😀😀😀
      Had a bunch of questions about cashing out, but support jumped in fast, explained everything clearly, and even shared some helpful tips. Honestly, felt super confident the whole time, made the win even better!!
      • 2 months ago
      Unfortunately, in my case this was another one of the worse experiences with Stable Tech; apparently, there seem to be big differences between the casinos.

      At 6 PM I received an email offering a 200% bonus or 200 spins, which was also displayed after logging in (screenshots available). I deposited using the code (the deposit page confirmed the bonus amount). The bonus has not been activated, and live chat has repeatedly stated that it has expired, despite a 10-minute-old screenshot from my login showing the offer.

      Mistakes can happen, no problem. In 99% of cases, the request to have a manager check that the bonus has been offered is forwarded, you wait to use the deposit, and then you soon receive an email confirming that you have manually activated it.

      Unfortunately, even after requesting to be forwarded and manually activated three times, I only received a message apologizing that the code had expired and a refund of the deposit was not possible. Well, I'll check what Revolut has to say about it this weekend. =) But honestly, if something is displayed incorrectly, okay, but why they can't just quickly check it and have a manager, rather than a chat agent, activate it is beyond me. If they can't handle such simple processes, then in my opinion, the casino isn't well-managed or the agents aren't properly trained, and you can imagine the problems that arise when bigger issues arise. Now I have to go through the hassle of initiating a chargeback for 20 euros, simply on principle – what a shame.
      • 2 months ago
      Quick withdrawals and plenty of payment options are exactly what I look for, and this place delivers. There's a huge selection of slots, so it never gets boring, and support is always helpful. After trying many casinos, Joo definitely stands out as one of the better ones.
      • 2 months ago
      Bonuses here are actually worth it. Withdrawals don't take forever like in most casinos
      • Good bonuses
      • Quick withdrawals
      • 3 months ago
      The interface is smooth, withdrawals are handled without unnecessary delays, and the game variety feels well-curated rather than overhelming
      • 5 months ago
      I spent several hours playing blackjack and roulette and didn't notice any delays. The live casino section is very exciting. After a few successful rounds, I cashed out $200, and the money was in my account the next day. Overall, I had a pleasant experience, and everything went smoothly.
      • 5 months ago
      I got a nice bonus on my first deposit, and the wagering requirements are standard. The selection of games is good, and the RTP seems pretty high to me. The customer support works in real time, not through bots. So I liked Joocasino a lot.
      • 6 months ago
      Compared to others, they offer really fair bonus terms here. I took advantage of the deposit bonus, spent time fulfilling the wagering requirements, and then successfully withdrew my winnings. A huge plus was that I didn't encounter any strange hidden conditions that sometimes cancel your winnings for no apparent reason. It's nice to be here.
      • 8 months ago
      I am hooked on the same slot that everyone is talking about. Unsuccessful attempts, almost successful ones, endless spins. But everyone goes through this, so a couple of deposits solved my problem. Then I hit a winning streak and, with the help of prompt support, who figured out why the game wasn't opening for me, I was able to finish playing and withdraw my winnings of €250. My modest balance doubled in a couple of games. I didn't find any downsides. Everything loads and doesn't lag. I haven't seen anything like this in a long time.
      • I was able to withdraw my money
      • Download speed
      • 8 months ago
      I visited the website and played some slots. It was a pleasant experience to play at an online casino. There is a wide range of games available here. There are many options for depositing and withdrawing money. I don't know why people don't write about this more. To understand it, one has to try it.
      • 9 months ago
      The descriptions of promotional offers at Joo Casino are clear and understandable. The explanation of how the Bonus Shop works leaves no doubt as to how points work. The interface is not overloaded, which makes navigating the website or app very easy. A huge library of games. It's hard to know where to look first. I approve, and I'm waiting to withdraw my first winnings here.
      • 9 months ago
      It has it all: baccarat, live dealer games, tournaments. The live tables create the feeling of a real casino. The tournaments offer big prize pools. Bitcoin payouts are fast. They also give free spins. I don't know what could be better than this platform. It never gets boring and never ceases to impress.
      • Bitcoin
      • Game
      • 9 months ago
      The casino has several fraudulent activities, especially since they check and verify documents and then revoke them within a few minutes. When questions are asked, they receive dubious answers. Accordingly, the casino tries everything to avoid paying out.
      • Many games
      • Many payment methods
      • Fraudulent support
      • Payments are delayed
      • 9 months ago
      I mainly play short sessions, and Joo Casino is perfect for me. The daily Joo Slot free spins and Monday Reload make the games enjoyable. The site keeps me entertained for hours. I like that you can raise your bets here. Even with a $20 bet, there's sentense, like I get goosebumps when I hear the right sounds and sound effects in the games. I thrive on that intensity!!!
      • 10 months ago
      The Lucky Box surprises are amazing! There are countless bonuses and promotions, too many to list, but I can vouch for my words! The mobile app is also convenient, and the support is excellent. As a player, I feel a little spoiled. Overall, it's a bonus lover's paradise, and I can't imagine switching to another casino.
      • 10 months ago
      They have on. their site that you can transfer your VIP status over to them if you have a VIP status at another casino. I decided to do this.
      I submitted the online form and waited a few days and no response from them. I contact the live chat and told to give it 48hrs and then contact if not heard anything. I tell them I have given it well over 48hrs and it is actually days now since I sent it. I'm told "just wait" and "if I haven't received any response within 48hrs, to contact them again.
      Everything I just said then, has been going on now for about 6 weeks!!!! They just repeat the same thing, wait, contact if you don't receive an email from the VIP team, speak to love chat when I don't and told to wait, then repeat.
      I was told some of the times to resubmit the form, send them and email too and I did all of it. I submitted the form about 8 times now, sent multiple emails and have contacted live chat so many times now I've lost count !!

      I then finally get contacted after I post a review on a popular review site and told they are processing it immediately and will be in contact very soon.... that was days ago now!! I've since replied again and said you told me you were literally doing it as you were emailing and its been days and they just repeat the same old story of " thanks for your patients, it is being proccessed right now and we will contact" they never do unless I contact them. Live chat staff say they escalate it and nothing happens.
      They don't even think about the fact that I would be depositing money and playing if they process it and therefore so far they have missed out on quite a lot of money because of it.
      I literally cannot understand why they email saying they are processing it literally right now and then I hear nothing and they don't even have an excuse when I contact again the next time !
      I have never seen such terrible customer service anywhere !
      Dont bother trying to play at this casino with your VIP status.
      • Fast Withdrawals
      • Worst casino for responding to enquirie & complaints
      • 10 months ago
      A warm welcome to Joocasino. Lots of daily promotions. You get €6,000 to start with, weekly balance top-ups and Lucky Box prizes when you top up your account. Plus, I can top up my account whenever I need more spins or money, and there are plenty of top-up options. I've never seen anything of this magnitude before.
      • Many ways to top up your account
      • Many high-quality games
      • Real winnings
      • 12 months ago
      I highly recommend joo casino! There are many fair bonus offers!
      Most common payment methods are also available.
      The website is very clear and the menu is easy to use.
      The support is always friendly and usually responds pretty quickly!
      Thumbs up 👍❤️☺️
      • Fast payout good bonuses
      • 1 year ago
      TOP but the support has to be human not AI that was extremely annoying but otherwise extremely fair
      • Super Casino with fair terms and conditions and bonus and VIP program
      • Top Providers
      • AI Support
      • 1 year ago
      One thing I like about this casino is the lack of annoying restrictions. I have played on sites that limit how much you can bet when using a bonus. And here I got bonuses and free spins, played baccarat and managed to turn the bonus into a nice win. Withdrawing was easy as Joo Casino's service didn't let me wait long. A few hours later the winnings were already on my card and it left a mark on my heart. I am literally in love with this casino because the games here suit me perfectly.
      • 1 year ago
      I was incredibly impressed with the casino app because its features were much better than I expected. This casino has a user-friendly appearance, backed up by fast operation and intuitive navigation throughout the interface. No technical issues whatsoever. The loading speed is fast. Bonus incentives + free spins. I had a cool time here at joo casino.
      • 1 year ago
      the site itself is nice, managed to get a few wins but i will be contacting my bank to see why 110 was taken from my account when i only deposited 100?? i am using visa and live in ireland, i have played at many online casinos and this is the 1st time this has happened to me, i tried to contact support for this but got no reply
      • nice design
      • no response from online chat gave up after a while
      • no way to limit your gambling without chat/email
      • i deposited 100 euro then checked my bank and i was very surprised to see 110 had been taken, i use visa and it says on the site visa is commission free?
      • 1 year ago
      I came across this casino while looking for the latest slots. Joo has an impressive selection and new releases often come out here earlier than anywhere else. It's great to get early access to fresh games. I've already made some nice winnings and managed to make a withdrawal without any problems. I really like the minimalist design and the good speed in processing requests.

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