The player's verification is delayed for unknown reason. The complaint was resolved as the player verified himself and withdraw his winnings.
IceCasino - The player's verification is delayed.
Amount: €77
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I deposited 50 euros with no bonus. Because I was unjustifiably not given a 200% bonus. I wagered my deposit twice. Was a regulation at the Icecasino. 77 euros paid out. Documents uploaded and asked when I will receive my payment. It has been said within 24 hours. § days later I ask again and get this answer:
Thanks for waiting. Your account isn't verified yet. But it's not going to somehow influence your withdrawal. You'll receive your money. You only need to wait.
12:46
how long
We don't give the exact terms for non-verified players. But this doesn't take more than a week, usually.
12:48
what
1 week for cahsout?
Support says my account is not verified. Then I wonder why Didn't get an email that any document was missing.
And why should I wait a total of almost 2 weeks for a payout?
Does not make sense.
Please help as I've only read bad things about the casino in other forums. thank you
Automatic translation:
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2 years ago
Hello wennertom,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? Since when is your account fully verified? Is this your first withdrawal request in the casino?
Please note that we always recommend to wait at least 14 days if you are requesting your first withdrawal. It is very common in almost every casino as the casino needs to check all your documents, bets i.e.
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
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2 years ago
Dear wennertom,
We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.
Regards,
Nick
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2 years ago
Translation
Hello, then we paid relatively quickly. Is a good casino. regards
Automatic translation:
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2 years ago
Thank you wennertom for letting us know that you have been verified and received the money. I will now close the complaint as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you out.
Regards,
Nick
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