The player from Portugal requested a withdrawal a few days ago, but it hasn't been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
IceCasino - Player’s withdrawal has been delayed.
Amount: €100
IceCasino
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good Morning. I'm having trouble withdrawing my winnings!
April 19th around 11pm I won 100 euros. I made the withdrawal and on the 22nd it said in progress until today. Today it still says in progress and they still haven't transferred the money to my account. I send messages by chat they always give me excuses! I would like to know if you can help me! It's too much time for a transaction. I've won money a while ago and it was super fast. Now this is happening right now without me knowing what's going on. They just tell me it's late.
I await your reply one
Thanks
Automatic translation:
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2 years ago
Dear SandrinaLima,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Well girl. But I've been told it was 3 days, others say it's 5 days! In the email they sent me when I made the withdrawal, they said it was no more than 2 days. That's why I made the claim! I don't know who to believe anymore.
Here at times I sent the documents all straight, they were checked and everything was ok! Some time ago I won 80 and 50 euros and the processing and transfer was super fast. How is it that now they tell me it's late, knowing that there are people on social media who put their winnings in this casino and the money goes directly to the account! I'm really upset!
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2 years ago
Hello all,
We would like to confirm that the transaction 5286aee4-17e0-47ba-8a34-dbee65c25cbe amounting 100 EUR was approved by the Casino in the timely manner.
Since it's a bank transfer, it may take 5-7 working days for money to get finally cleared onto player's bank account.
Thank you. Hope this clarifies.
Kind regards
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2 years ago
Translation
Ice Casino Good morning
So if it's 5 to 7 business days when are you supposed to enter? From what moment and when does the working days start counting? From the 19th, which was the day I received the money and made the withdrawal to the bank account, or from the 22nd, the day that already said it was in progress?
I await reply
Thanks
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2 years ago
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How is it possible that there are times I win as it has happened and enter overnight and now this case of the 100 euros of not entering is happening. be delaying?
And that's what I don't understand!
I await reply
Thanks
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2 years ago
Hello everyone,
Thank you IceCasino for your assistance.
SandrinaLima, as I explained earlier, it may take some time to process the payment. As soon as the transaction is approved by the casino, the rest is in the payment provider's hands. So let's give it a bit more time. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive it.
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2 years ago
Translation
Good morning Kristina.
Yeah ok let's wait then. The casino manager yesterday mentioned above that it was 5 to 7 business days. Let's wait. If I don't receive anything I'll let you know. Just like when I get my money, I'll also let the girl know. Thanks for listening. One by now.
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2 years ago
Translation
Good morning Kristina.
Yeah ok let's wait then. The casino manager yesterday mentioned above that it was 5 to 7 business days. Let's wait. If I don't receive anything I'll let you know. Just like when I get my money, I'll also let the girl know. Thanks for listening. One by now.
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2 years ago
Dear SandrinaLima
Would you please confirm the issue is now resolved?
Thank you in advance!
Kind regards
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2 years ago
Translation
Good Morning
The payment says successfully since yesterday at 14:00 but still nothing has entered the bank account!
I await reply
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2 years ago
Translation
This happened what happened. The 100 euros was rejected. So I sent a message there asking why, they told me that there was a technical error, so for me to try again! I tried and the 100 euros could not be transferred to the account! I spent 80 euros this at 2 pm as I mentioned above. It was fast, it said in progress, then: successfully!
I thought it would go into my bank account yesterday afternoon, but no money has yet come in!
One thing that normally when I win as it has happened, a while ago it goes super fast to the account and now no, it didn't enter! I'm waiting for you to come in. So far nothing!
Best regards
Sandrina Lima
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2 years ago
SandrinaLima, it can take a few days to fully process the withdrawal. When the casino approves the transaction, the rest is in the payment provider's hands. Therefore, I would recommend that you wait for a few more days. If there is no development within a week, we will intervene. Please, keep us updated.
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2 years ago
Translation
Good Morning
Withdrawal already says successfully since yesterday. I sent a message to their chat. And they told me that the withdrawal was successful. It takes 5 days to go to the bank account. Strange! When sometimes I win and enter the day itself! But… let's wait.
Any news I will contact you.
Best regards
Sandrina Lima
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2 years ago
Translation
Good morning again girl. They don't say anything sincerely in the chat. Now they are telling me that everything was successfully completed! Which now had to do with the bank. I called there and they say that nothing has come in at the moment. I'm getting super upset with the ones at ice Casino honestly. But let's wait then. If you don't get in during the next week I'll message you again! If you enter in the meantime, I'll let you know!
Best regards
Sandrina Lima
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2 years ago
Translation
Good afternoon
Thank you in advance for your attention. My money went into the bank account at lunchtime!
Good luck and see you next time!
Best regards
Sandrina Lima
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2 years ago
Awesome news, SandrinaLima. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
