Svenbet Casino - Player’s winnings confiscated.

So, I opened my account in october 2025th and deposited a total of 751 eur via skrill, from october 23rd to november 7th as you can see from the screensot attached. My balance was around 1500 euros last week when I requested a withdrawall of 700 euros, which was rejected and they requested me to complete KYC procedure so I uploaded my ID and then they requeste more documents and I provided everything and all of my documents were approved and I was infomred that my accoun was fully verified and that I can now make a withdrawall. In the meantime, I think that they changed their license fom Curacao to Anjouan, and when I wanted to make a withdrawall, it was no longer possible to do it via Skrill, so I had to make a new deposit via Mifinity so that I could request a withdrawall which I did, I deposited 25 euros via Mifinity. Then I requested a 100 eur withdrawall to my Mifinity account and after 2 days I got an email form them informing me

that the amount of 1453.88€ has been removed from your balance due to the breach of the following Terms & Conditions: 12.10 and that my last 2 deposits of 81€ remain available. You can see the full email in the pdf attached. I have been trying to commuinacete with them ever since but they are just telling me that their decision is final. I did not breach any of their terms and conditions, I did not forge any documents, and as I explained them in my email I may have sometimes forgotten to turn off my vpn beofre logging in to my account,but I never used VPN to take any advantage of their betting platform or to avoid any legal restrictions. I use VPN to watch sport events, and I told them that they can chek my logging and see that I almost always logged in to my account without VPN. I really dont understand how can they just take my money that I have won fairly and plus all od the deposits I have made.

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Dear Veljko,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issue you are experiencing with the withdrawal and the removal of your account balance. I have reviewed the Casino’s General Terms & Conditions and found the following relevant clause:

SUSPENSION BY US

12.10 Website reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")

To help us investigate this matter further, could you please clarify the following:

• Could you please attach the screenshots or PDF files you mentioned earlier?
• When you state that your documents were "fully verified," do you have an email confirmation or a screenshot from the operator confirming full verification?
• You mentioned using a VPN occasionally. Can you please confirm the countries you connected from while accessing the account, and whether your registered account country matches the country of your payment accounts (Skrill and/or Mifinity)?
• Are your Skrill and Mifinity accounts registered in your own name and fully verified? If possible, please provide transaction receipts or screenshots showing deposits and any attempted withdrawals.
• Do you have any login history or IP history screenshots from the casino showing access with and without a VPN, to support your explanation regarding VPN usage?

Thank you in advance for your cooperation. I look forward to your reply so we can proceed with the investigation.

Best regards,

Petra