IceCasino - Player’s withdrawal has been delayed.

I made a withdrawal to my account, they said it's ready in two business days but it's already step 3 and still I don't have my money I want my money

Dear Jostin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

I still don't want my money NoO they want to give it to me I feel cheated

I already have 5 days to wait and they tell me that it is a maximum of 2 business days that this game is

I want my money I feel cheated

I have not received anything in my account yet I feel frustrated and disappointed

I fully understand your frustration, Jostin. However, as I have indicated previously, we always give the casino two full weeks to process each payment. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I have already from day 11 to today day 20 with this problem please help me

It's been 12 days and still none of my money please help me

Still nothing I have my money I feel cheated

Thank you for keeping us updated, Jostin. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

If every day I ask and I get the same answer, which is this

I’m very sorry but you haven’t answered my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

No I have not made any withdrawal it is the first and I am already verified by the casino

I sent the conversations to the indicated email and I have not made any withdrawals, it is the first and I am already verified by the casino

Thank you. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

The winnings were without bonus and the state is this as in the photo

Dear Jostin

We can see the withdrawal requests have now been completed successfully.

Can you kindly confirm the issue is resolved?

Thank you in advance!

No, it is not complete, they returned the money to my casino account, then I made the withdrawal, one of 100 and another of 200, and they left me in the account with only 40 euros, they took 60 euros, I do not know where I want my money

Hello, Jostin

That was the commission, since the previous deposits were not wagered. We've credited your account with 60 eur.

Please make a withdrawal request.

Kind regards

Dear Jostin

Please confirm the issue is now resolved

Thank you!

Hello everyone,

Thank you dear IceCasino for your help with this issue.

Jostin, could you please confirm that the issue has been resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

If everything is already solved thank you

Awesome news, Jostin. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.