The player from Lithuania has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the issue was resolved.
IceCasino - Player claims that payment has been delayed.
Amount: €1,200
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
hello to the howling broblem with the withdrawal of money, they constantly require documents of various types, then wait, and now they have completely canceled the withdrawal referring to the lack of documents. I sent a bunch of different documents, something came again. , but again some excuses. I had a deposit of 850 euros, scrolled, activated a bonus of 700 euros, with a wager, unscrewed the money, switched to the main balance, but I can’t withdraw! I have all correspondence and balances in screenshots. I do not advise this casino to anyone!
Automatic translation:
Public
Public
2 years ago
Dear Sezay,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
