IamSloty Casino Review

The player from Armenia had their €554 winnings confiscated due to multiple registrations from the player's IP address, which the casino has not provided sufficient evidence for. Despite the player insisting they only had one account, the casino has only refunded €68 out of the total €591 deposited. After gathering some details from the casino, it turned out there was another account registered from the same IP address, and that the same reload bonus was used consecutively by both linked accounts twice. However, the casino was not able to prove that both accounts were used by one person or provide us with further details/evidence supporting these claims. They simply applied a rule prohibiting the use of more than one account (bonus) from one IP address/household, claiming that it would not have changed the situation if the players were able to fully verify themselves as 2 different people playing with these accounts. Although there was no reason to return the player's deposits, as she requested, besides the last one that was successfully returned, the disputed amount represents only the confiscated winnings. We concluded the provided details and evidence are insufficient for winnings confiscation, and therefore, we closed the case as unresolved and strongly recommended the complainant turn to ADR or the regulator. Later, based on the information and details received from the casino itself via email, the complaint was reopened and updated to 'rejected'. ADR (EADR) decided in favor of the casino.

The player from Germany has registered with OASIS (Self-Exclusion scheme). However, the casino accepted player’s deposits. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil complains because he received a wrong bonus from the casino. After our intervention, we were able to help the player to solve the issue. The player confirmed the issue was solved, so we consider the complaint to have been resolved successfully.

The player from Russia is dissatisfied with the length of the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Russia had encountered an issue with BetSpalace casino where his winnings were adjusted and then confiscated due to an alleged bonus violation. Despite his insistence that his gameplay had been legal, the casino failed to respond to multiple attempts for mediation by the Complaints Team. The player had been advised to seek assistance from the EADR and the Malta Gaming Authority. However, the issue was later resolved when the casino refunded the player's winnings. The Complaints Team then marked the complaint as 'resolved'.