Hallmark Casino - Player’s experiencing difficulties contacting casino support.

Ive tried to email Hallmark Casino  sserice several times. Get automated reply that I will get response within 24 hrs. I have yet to receive contact. Dissapointed :(

Dear Angela,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Why you have been trying to contact casino support? Was your withdrawal delayed? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

When I sent an email to customer service at Hallmark I relieve auto reply I will be notified within 24 hours. However I've received no other replies. No status update on withdrawal or anything.

Dear Angela,

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

If you have sibmitted all the documents required for the verification and the casino didn’t reply it is not necessary a bad sign. Please could you clarify how many days ago you have submitted your documents? Thank you very much in advance.

Dear Angela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint. Could you please update the status of your complaint? Thank you very much in advance.

No updates. Still no reply from Hallmark Casino. I emailed their customer service requesting follow up.

Angela, please could you clarify how many days ago you have submitted your documents and requested a withdrawal? Thank you very much in advance.

Dear Angela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.