Goxbet Casino - Player's withdrawal to card is continuously delayed.

I'm unable to withdraw my money to my card. The online support can't provide any information regarding the transaction of the withdrawal from the casino to my card. Not even once were they able to provide either the name of the system causing the delay, or the transaction number. All I get are reassurances that everything is fine on their end, and that there's a problem with the system. It's indicated that withdrawals to the card are made within 15 mins for up to 1000 hryvnas, and for 1000 and more, it takes up to 3 hours. Don't believe them - I've already been waiting for four hours with no way to find out the status of my transaction request. All I receive are vague responses and no documentation whatsoever to confirm their words.

The day before yesterday, and yesterday, I couldn't withdraw my money to the casino account I topped up two days ago with 400 hryvnas, and I waited more than 48 hours while they supposedly sent a request to their system. Without any provision of documents to confirm the top-up transaction + a statement, and despite a million complaints, they didn't even bother to review my situation. The most common situations are when the account is topped up with more than 3-4 transactions an hour (they may not process one of these) and then pretend everything is ok. This entire system is a mess.

I hope that you’ll be able to get some sort of response from these con artists, who show no respect for their customers, fail to fulfill their obligations, and disregard the rules and norms stated on their website. I’ve attached a screenshot from the site showing that I'm trying to withdraw money, and the email correspondence with online support concerning this issue. If necessary, I can provide a bank statement proving that I haven’t received the money on my card.

Dear sartem20,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Nothing was confused and there is no need to change anything in the sentence. The complete and unfortunately finished method of theft used by 7goxbet employees is described. That is, I understand that payments take more than 24 hours in some cases. However, no one is going to pay me. I'm currently waiting for a response and the staff had a referral to the system yesterday, what a delay. (money is being withdrawn) it was so cynically done that it was not the first time they wanted me to give a statement, and as soon as I gave it, I got the same answer again. Pending payment. Therefore, in the evening I wrote a letter to their email address about deleting the account. Which does not matter for withdrawing money. Since the transaction processing system has already been processing my request for 47 hours. And according to the answers given to me, they cannot stop the process. , From which it follows that sooner or later I should have money on the card, if we do not take into account that this is a fraud and they wrote lies from the very beginning. And since I officially submitted to law enforcement agencies and institutions, it doesn't matter to me if I have an account or not

I fully understand your frustration, sartem20. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear sartem20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.